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Title:  Business Systems Analyst - Process Owner

Requisition ID:  16574-159

Atlanta, GA, US, 30328

Category:  Accounting and Finance
Travel:  No Travel Required

At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child's cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference. 

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful. 

If this sounds like something you would like to be a part of, we'd love to hear from you. Learn more about us at

Inspired Packaging. A World of Difference. 


Business Analyst

As a Business Analyst supporting the Americas Converting Division, you will be responsible for serving as a key player in the development and training of our new Configure Price Quote (CPQ) system. This includes learning the system which is on a Salesforce base and the Americas Converting estimating process to see the entire process.  Once learning the full process, this individual will take the lead in documenting the processes and training new users of the system. 

The ideal candidate will have a minimum of 3-5 years’ experience in a Finance or Business Analytics role. This position requires development, troubleshooting and analysis of test results.  Further, this role will collect requirements from all stakeholders to be incorporated into the new system.  This candidate will also possess excellent written and oral communication skills. 


Position Scope:

Key processes include leading, facilitating and communicating training for all functionality within the CPQ Salesforce System, perform impact and gap analysis on new features being added to the system and work with stakeholders to solicit feedback and incorporate into the system for business use.   


Key Responsibilities:

  • Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood
  • Write functional Specifications, design testing strategies and define acceptance criteria
  • Participates in the UAT of solutions to ensure features and functions have been enabled and optimized
  • Support operational CPQ technology development and customer onboarding to the platform as necessary
  • Overall understanding of technologies, processes and controls used in the product (Salesforce, Heroku)
  • Work with team to manage stakeholders, users and conduct requirement workshop; mapping processes and use cases, analyze the business case
  • Develops and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted


Capabilities Requirement and Preferences:

  • Ability to drive execution, track goals, and resolve issues
  • Expertise in ability to breakdown and clearly define problems
  • Communication and influencing skills
  • Strong presentation skills
  • Work effectively with others and cross-functionally to deliver on a common goal
  • Proficiency in Excel, PowerPoint, and other Microsoft Office Suite tools and QlikView (preferred).
  • ERP systems experience; SAP preferred
  • Knowledge in Agile methodologies
  • Strong written and verbal communication skills
  • Strong time management skills
  • Strong analytical, problem-solving and solutioning skills
  • Ability to work at a big picture level while having attention to detail
  • Strong active listening skills



  • Minimum 3-6 years of in a Business Analyst role



  • Bachelor’s degree required – preferred; advanced degree (plus)


Required Experience






 Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster

Nearest Major Market: Atlanta

Job Segment: Systems Analyst, ERP, SAP, Business Analyst, Revenue Management, Technology, Finance