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Title:  Continuous Improvement Manager

Requisition ID:  18552-159

Asheboro, NC, US, 27203

Category:  Manufacturing Management
Travel:  No Travel Required


Direct the Quality and Continuous Improvement Process for the GPI facility.  This involves the development, implementation and preservation of the validity of the Quality System, the proper allocation of available capital to equipment and processes which move the business forward and the identification of personnel training requirements relative to new equipment and processes.  The major objective is to improve the people and processes to remove cost from the system and to improve our product quality so that we are more competitive in the marketplace and our business grows.

JOB FUNCTIONS: Job functions include, but are not limited to the following.

  • Plans, coordinates, and directs quality control program designed to ensure continuous production of products consistent with established standards.
  • Direct the activities of suppliers, production employees, and customers to resolve quality problems and continuously improve the level of quality.
  • Provide leadership to Continuous Improvement staff to optimize the role of CI within the plant.
  • Develop closed-loop quality system driven to reduce process variation and ensure plant compliance.
  • Act as change agent to drive continuous improvement of production and service processes to improve quality and increase efficiency, which includes root cause analysis and problem solving.
  • Formulate and maintain quality control objectives and coordinates objectives with production procedures in cooperation with other plant managers and/or CI Organization to maximize product reliability and minimize costs.
  • Ensures plant’s compliance to 3rd party Functional Control/Pre-Requisite program requirements including: AIB, HACCP, SQF, and other customer-mandated programs.
  • Conducts annual training in HACCP, GMP’s Food defense, and Allergens
  • Oversee and manage pest control program with 3rd party, including required corrective actions from any documented findings
  • Develop and implement product quality plans and procedures by overseeing gauge requirements, frequency, responsibility and methods to ensure compliance to process and product specifications.
  • Direct, through intermediate personnel, workers engaged in inspection and testing activities to ensure quality control over raw materials and final products.
  • Oversee Chain of Custody Certification Program
  • Plan, promote, and organize training activities related to product quality and reliability.
  • Serve as customer contact for quality issues.
  • Represent Graphic Packaging at customer locations.
  • Respond to, evaluate, and resolve customer complaints
  • Track and manage customer feedback regarding quality.
  • Direct activities, duties, and projects of CI personnel.
  • Implement practices and controls to drive an effective supplier management system.
  • Work with Raw material vendors on material specifications and process/track vendor complaints
  • Oversee new business transition.
  • Oversee Continuous Improvement website for local plant.
  • Drive cost savings initiatives and track progress towards plant goals.
  • Manage customer specification system.
  • Oversee trials. Create and communicate trial plans.
  • Shares an obligation to protect and strengthen Graphic Packaging International’s good reputation in our relationships with customers, employees, suppliers, competitors, investors, and governmental agencies, and to act consistently with our core values: Integrity, Respect, Accountability, Relationships, and Teamwork
  • Must strictly adhere to Graphic Packaging International’s Commitment to SQF (Safe Quality Foods) and HACCP Requirements, Food Safety, and Food Defense.
  • In the absence of the CI Manager, the Quality Supervisor or CI Lead will fulfill their position.
  • Responsible for ownership of following modes of the Quality Management System including: Voice of the Customer, Overseeing Document Control (and updating and approving their own files), Functional Control, Overseeing the Measurement Management Systems, Auditing the Transition Point Control Process (in manufacturing process), Standard Work and Training, and Owning the Statistical Process Control systems


  • Bachelor’s degree in Business, or related field preferred
  • 3-5 years’ experience in quality, or equivalent experience
  • Six Sigma experience a plus
  • Excellent written and verbal communication skills
  • Ability to lead and direct others
  • Prior management or supervisory experience preferred
  • Proficient with Microsoft Office, Outlook, and internet research skills
  • Working knowledge of Statistical Process Control theories
  • Experience in implementation of technical testing in production environments
  • General knowledge of printing and converting technologies preferred
  • Experience with Minitab software a plus
  • 10% local Travel required for customer visits
  • Visual Color Discrimination, the ability to match or detect differences between colors, including shades of colors


  • Action Oriented / Drive for Results
  • Dealing with Ambiguity
  • Customer Focus
  • Functional / Technical Skills
  • Perseverance
  • Planning and Priority Setting
  • Problem Solving
  • Composure
  • Decision Quality
  • Integrity and Trust
  • Conflict Management
  • Timely Decision Making
  • Total Work Systems
  • Approachability
  • Managerial Courage
  • Intellectual Horsepower
  • Written Communication
  • Ethics and Values
  • Interpersonal Savvy
  • Process Management
  • Drive for Results

Essential Functions:

  • This position is typically an 8-hour workday with occasional overtime and weekend work requirements.
  • Candidate must be able to lift 10-20 lbs occasionally in a production floor environment.
  • General office work with occasional bending lifting and standing.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently works near moving mechanical parts.  The employee occasionally works in outside weather conditions and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.

            The noise level in the work environment is usually moderate but may exceed standard threshold limits     

            necessitating the need for hearing protection.

Personal Protective Equipment (hearing protection, safety glasses, and safety shoes) is required.  Other PPE may be required for specific tasks,

The above job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.


Required Experience

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful. If this sounds like something you would like to be a part of, we’d love to hear from you. Learn more about us at

Inspired Packaging. A World of Difference.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.

Nearest Major Market: Greensboro

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