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Title:  Accounting Coordinator - Customer Service

Requisition ID:  17612-159

Atlanta, GA, US, 30328

Category:  Customer Service and Sales Support
Travel:  No Travel Required

As a result of significant growth within our organization we have an exciting opportunity available on our Customer Service team located in our Atlanta, GA headquarters office.  We are seeking a driven, agile, passionate Accounting Coordinator

The ability to impact and grow with a global organization makes this an exciting and impactful opportunity. You will find a fast-paced environment focused on delivering world class customer service. This is an excellent opportunity to contribute to the success of our organization.

At Graphic Packaging International (GPI) our employees are the cornerstone of our success. We place great emphasis on exceeding customer expectations, delivering results, community involvement and environmental sustainability. The right candidate should value corporate citizenship as well as focusing on achieving gold level customer service.

At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child’s cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we’d love to hear from you. Learn more about us at

Inspired Packaging. A World of Difference.


Position Scope:

The Accounting Coordinator will be responsible for managing the financial ledger for key accounts to ensure timely clearing of open items and achievement of division Accounts Receivable targets.  This position will be responsible for developing and maintaining processes for managing payment discrepancies and obtaining payment for past due items.  Will facilitate communication between Sales, Finance, and the customer to ensure targets are met.  Will also serve as key player in the capture of revenue leakage opportunities, including creation and follow through of all non-shipment invoicing.


Key Position Responsibilities: include but are not limited to the following:

  • Process external and internal debits and credits; coordinate with Cash Application team to insure clearance against open items on customer account ledger.
  • Interface with GPI Sales and direct customer contacts to troubleshoot and resolve customer payment discrepancies.
  • Review a variety of reports, documents and on-line data systems to research problems.
  • Develop and maintain reporting and communication process to manage open outstanding invoices.
  • Process Quality complaints: act as point person to insure timely completion to clear account ledger.
  • Interface with GPI Continuous Improvement team to insure timely investigation and corrective action of complaints.
  • Identify issues with billing, pricing, or other customer service areas. Escalate issues and approvals as necessary.
  • Identify, recommend, and drive process improvement efficiencies.
  • Support Revenue Leakage and Continuous Improvement projects.
  • Develop and maintain reporting process for distribution to leadership team.
  • Work as a backup to other positions in the department as assigned.

This Job Description is not intended to be all-inclusive. The employee will also perform other reasonably related business duties, as assigned by immediate manager and other management personnel.


Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster.

Required Skills

  • Computer Skills: proficient in word processing and spreadsheet programs, specifically Microsoft Word and Excel.
  • Intermediate knowledge of automated accounting systems.
  • SAP experience preferred
  • Ability to quickly learn new processes. Must be a versatile team player.
  • Ability to work with little supervision, to multitask and prioritize, to effectively communicate with customers, co-workers, and other Graphic Packaging employees in a professional and courteous manner.
  • Excellent oral and written communication skills with attention to detail, i.e., accuracy and completeness.
  • Ability to display good judgment and complete discretion in handling confidential information.

Nearest Major Market: Atlanta

Job Segment: Accounts Receivable, Business Process, CSR, Accounting, Finance, Management, Customer Service