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Title:  Customer Data Analyst

Requisition ID:  16765-159

Atlanta, GA, US, 30328

Category:  Accounting and Finance
Travel:  No Travel Required

Job Description:

The primary mission of the Data Analyst is ensuring the integrity of Customer Master Data (Stewardship).  He/she assists with determining the link between the Company’s strategic initiatives and the customer master data that enables their success.  He/she also assists with identifying improvement opportunities, developing / implementing plans for realizing these opportunities and managing sustainability of the plans.

The secondary mission of the Data Analyst is supporting the Credit Team by providing analytics to continuously improve Management reporting (Receivables / Sales), provide risk / reward profile evaluation of potential and established customer accounts and working capital improvement evaluation.



  • Administrator for the Customer Master Portal (e.g. customer record additions, maintenance & de-activation)
  • Develop / document an understanding of CMD impact to business processes
  • Ad-hoc support of business projects related to CMD (i.e. systems conversions / implementations)
  • Ensure user satisfaction (SLA adherence) of processing efficiency while maintaining proper internal controls
  • Participate in formal project teams / activities concerning CMD to facilitate continuous improvement
  • Analytical support for internal / external audit requests (Customer related – AR Analytics, Account additions)
  • Ensure adherence to all GPI Data Governance policies & procedures
  • Be the "Gate Keeper" in maintaining consistency, uniformity & accuracy of CMD elements in all systems
  • Conduct data profiling, cleansing & enrichment analytics
  • Utilize WinShuttle to make manual corrections to data based on profiling & mass uploads as appropriate
  • Identify automation opportunities & work with IT to implement
  • Engage in process improvement-oriented tasks
  • Assist with other CMD administrative tasks and management reporting activities as needed



  • Bachelor’s Degree in Accounting, Management Information Systems, or similar
  • 2 years business experience
  • Experience with MS Office (e.g. Word, Excel, Visio)
  • Experience in coordinating with multiple departments to achieve business objectives
  • Experience with master data management
  • Must be creative, resourceful, organized & able to work well independently & as part of a team
  • Superior written & verbal communication skills
  • Excellent attention to detail and accuracy; strong critical thinking & problem-solving skills
  • Demonstrated proficiency / passion for process improvement
  • Work involves confidential & sensitive information. Discretion is essential

Preferred / Plus

  • Advanced Degree in Accounting, Management Information Systems, or similar
  • Achievement or pursuit of relevant professional certifications (CPA, Six Sigma, PMP, etc)
  • Advanced proficiency in MS Excel & Visio
  • Strong analytical abilities with experience extracting data and developing reports in an ERP environment
  • Experience developing, collecting & report data quality metrics / Key Performance Indicators (KPIs)
  • Strong interest in systems with demonstrable systems mindset and exposure to a large ERP system
  • Experience with data models, data mining, and segmentation techniques
  • Experience with data migration activities including Mass Data Loads
  • Project management skills (planning, decision-making, prioritizing, timely completion)
  • Experience with Hyperion, TM1, BI / BW or similar reporting tools
  • Experience / exposure in Credit, Account Receivable, Collections or related area
  • Manufacturing sector &/or training experience

Required Experience

At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child's cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we'd love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.

Nearest Major Market: Atlanta

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