Title:  Credit & Collections Analyst

Requisition ID:  4544

Atlanta, GA, US, 30328

Department:  Finance
Travel:  Up to 25%

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At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. 


With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.


If this sounds like something you would like to be a part of, we’d love to hear from you.


A World of Difference. Made Possible.



The mission of the Credit Analyst is ensuring that customer credit risk is properly evaluated and monitored to optimize working capital and profitability for a specific customer portfolio.  He / she works with the Credit Team and business management leveraging customer credit information to promote Company revenue / earnings growth.  Responsibilities will focus on the evaluation / management of risk, monitoring customer payment performance and engagement with internal / customer contacts to proactively identify & resolve issues that impede performance.



  • Lead coordinated collection effort with Sales & Customer Service to manage exposure for an assigned portfolio
  • Work with the Credit Team and business management to complete & document account assessments / reviews within established guidelines
  • Establish appropriate credit limits; managing credit holds & order releases as appropriate
  • Systematic review of the account base assigned to determine reasons for non / slow payment
  • Profile customers to ensure our billing process is consistent with their payment process
  • Make Customer calls to proactively assist in paying invoices as necessary
  • Escalate potential customer issues in a timely manner
  • Maintain the integrity of Customer master data
  • Lead periodic reporting for payment discrepancies to facilitate resolution and accounting treatment
  • Lead periodic reporting to business management of key performance indicators, trends & underlying causes




  • Bachelor Degree
  • 3-5 years professional experience, including exposure to the Order to Cash cycle
  • Demonstrated understanding of credit risk, collections, customer disputes & working capital management
  • Must be creative, resourceful, organized & able to work well independently & as part of a team
  • Strong Customer focus / relationship building mentality
  • Superior written & verbal communication skills
  • Advanced proficiency in MS Office, primarily Excel
  • Strong analytical skills & desire to identify / implement process improvements
  • Ability to coordinate / influence action from others to achieve business objectives
  • Work involves confidential & sensitive information.  Discretion is essential


Preferred / Plus

  • Manufacturing sector experience 
  • Experience with SAP or similar ERP system
  • Experience with TM1, Hyperion, QlikView or similar reporting tools
  • Advanced Degree in Accounting, Finance or related discipline
  • Achievement or pursuit of relevant professional certifications such as CPA, CMA…



Note:  This position will not have any direct reports & supervisory experience is not a requirement



Pay Range:   $52,500.00 - $69,930.00


Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.


Nearest Major Market: Atlanta