Title:  Credit & Collections Associate

Requisition ID:  3070

Atlanta, GA, US, 30328

Department:  Finance
Travel:  Up to 25%

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At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. 


With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.


If this sounds like something you would like to be a part of, we’d love to hear from you.


A World of Difference. Made Possible.



The primary mission of the AR Analyst is ensuring accuracy / completeness of the accounts receivable ledger with a focus on payment discrepancy prevention and resolution across an assigned portfolio.  He/she will deliver reporting to drive action / accountability and engage directly with internal / external contacts to drive continuous improvement.  Responsibilities focus on management / monitoring of payment differences focused on root cause evaluation, identification and resolution to drive working capital / customer payment performance optimization.

The secondary mission of the AR Analyst is ensuring the integrity of Customer Master Data (Stewardship).  He/she assists with determining the link between the Company’s strategic initiatives and the customer master data that enables their success.  He/she also assists with identifying improvement opportunities, developing / implementing plans for realizing these opportunities and managing the sustainability of the plans.

The selected candidate will work primarily with internal contacts (credit, customer service, sales, finance…) coordinating / leading accounts receivable portfolio optimization efforts.  Job assignments will be within specific business segments of Graphic Packaging managed out of the Atlanta office.


POSITION RESPONSIBILITIES:  the following duties / responsibilities are representative of the nature / level of work assigned & are not necessarily all-inclusive

  • Actively participate with Credit Analysts & business unit personnel on portfolio reviews
  • Systematic review of the account base to determine reasons for non/slow payment, profiling customers to ensure our billing process is consistent with their payment process, prompt reconciling and dispute resolution, mapping work processes
  • Participate in a collaborative / coordinated collection effort with Credit Analysts, Sales & Customer Service and assisting Customers in paying invoices as deemed necessary
  • Escalate potential customer issues in a timely manner
  • Review for accuracy and submit to master data, any changes and addition to master data
  • Analytical support for accounting & process improvement (payment discrepancies / bad debt provisions…)
  • Manage / track payment exceptions directly and through others by delivering training / mentoring




  • Bachelor Degree
  • Customer focus with an understanding of collections, customer disputes & working capital management
  • Ability to coordinate with multiple departments to achieve business objectives
  • Advanced proficiency in MS Office, primarily Excel
  • Must be creative, resourceful, organized & able to work well independently & as part of a team
  • Superior written & verbal communication skills
  • Work involves confidential & sensitive information.  Discretion is essential

Preferred / Plus

  • Experience or Advanced Degree in Accounting / Information Systems
  • Achievement or pursuit of relevant professional certifications such as CPA, CMA…
  • Experience / exposure to SAP FSCM, TM1, Hyperion, BI / BW or similar reporting tools
  • Manufacturing sector experience


Note:  This position will not have any direct reports & supervisory experience is not a requirement




  • Integrity & Trust (GPI Core Competency):  Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
  • Action Oriented (GPI Core Competency):  Enjoys working hard; is action oriented and full of energy for things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
  • Dealing with Ambiguity:  Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Priority Setting:  Spends time on what’s important; quickly zeros in on the critical and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. 
  • Customer Focus:  Is dedicated to meeting the expectations / requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gain their trust and respect.
  • Attention to Detail:  Is thorough in accomplishing a task with concern for all areas involved, no matter how small.
  • Motivating Others:  Can motivate teams or project members; invites input from each person and shares ownership and visibility; is someone people like working with.


Salary Min:   $47,670.00

Salary Mid:   $63,525.00

Salary Max:  $79,380.00


Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.


Nearest Major Market: Atlanta