Title:  Credit and Collections Manager

Requisition ID:  3071

Atlanta, GA, US, 30328

Department:  Finance
Travel:  Up to 25%

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At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. 


With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.


If this sounds like something you would like to be a part of, we’d love to hear from you.


A World of Difference. Made Possible.



The primary mission of the Credit Manager is ensuring that customer credit risk is properly evaluated and monitored to optimize working capital and profitability for a specific customer portfolio.  He / she works with the Credit Team and business management leveraging customer credit information to promote Company revenue / earnings growth.  Responsibilities will focus on the evaluation / management of risk and monitoring customer payment performance.

The secondary mission of the Credit Manager is ensuring the integrity of Customer Master Data (Stewardship).  He / she assists with determining the link between the Company’s strategic initiatives and the customer master data that enables their success.  He / she also assists with identifying improvement opportunities, developing / implementing plans for realizing these opportunities and managing the sustainability of the plans.


  • Lead coordinated collection effort with Sales & Customer Service to manage exposure for an assigned portfolio
  • Work with the Credit Team and business management to complete & document account assessments / reviews
  • Establish appropriate credit limits; managing credit holds & order releases as appropriate
  • Systematic review of the account base assigned to determine reasons for non / slow payment
  • Profile customers to ensure our billing process is consistent with their payment process
  • Make Customer calls to proactively assist in paying invoices as necessary
  • Escalate potential customer issues in a timely manner
  • Coordinate with Data Analyst Team to ensure integrity of Customer master data is maintained
  • Oversee work quality, guideline / policy compliance & portfolio allocation across assigned Team members
  • Lead an individual &/or team, providing direction / coaching & driving continuous improvement efforts
  • Collaboratively develop, collect & report Accounts Receivable metrics / Key Performance Indicators (KPIs)
  • Facilitate documentation of credit terms rationale in the credit granting process for new / existing customers
  • Develop models to evaluate, document & monitor the risk / reward profile of Customer segments
  • Lead / mentor Analysts in the Customer credit risk assessments / review process
  • Perform analysis of internal / external information
  • Active participation in staff hiring and development process across the Finance function
  • Identify opportunities & implement plans to achieve improvements (efficiency & effectiveness)
  • Ongoing training documentation development & delivery to ensure incremental improvements achieved across the Order to Cash cycle are sustained
  • Develop Credit Team & individual competencies through formal goals cascading, performance assessments and training identification, development & delivery
  • Work involves confidential & sensitive information.  Discretion is essential



  • Bachelor Degree
  • 7+ years professional experience in Finance / Accounting, including 3+ years credit analysis exposure
  • Demonstrated superior commercial & financial acumen
  • Team leadership & training experience
  • Demonstrated proficiency sizing up, engaging & developing people
  • Experience coordinating / influencing action from others to achieve business objectives
  • Superior relationship building skills with a Customer service focus
  • Superior written & verbal communication skills
  • Advanced proficiency in MS Office, primarily Excel
  • Strong analytical skills & desire to identify / implement process improvements
  • Work involves confidential & sensitive information.  Discretion is essential



Preferred / Plus

  • Manufacturing sector experience 
  • Continuous / process improvement experience
  • Systems conversion / integration project experience
  • Internal controls design, execution / testing experience
  • Experience with SAP or similar ERP system
  • Experience with TM1, Hyperion, QlikView or similar reporting tools
  • Advanced Degree in Accounting, Finance or related discipline
  • Achievement or pursuit of relevant professional certifications such as CPA, CMA…


Note:  This position will have direct reports & previous experience leading a team is required



Salary Min:   $84,630.00

Salary Mid:   $112,770.00

Salary Max:  $141,015.00


Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.


Nearest Major Market: Atlanta