Title:  Customer Advocate

Requisition ID:  22096-159

Atlanta, GA, US, 30328

Category:  Customer Service and Sales Support
Travel:  No Travel Required

At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child's cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we'd love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference.


This position is responsible for proactively managing major customer accounts through the utilization of the supply chain processes, technologies, and tools and making tactical and strategic decisions regarding those accounts on a daily basis.  Balance customer needs with Division’s objectives of maximizing tons, product mix, and pricing.  Develop and maintain customer, sales, supply chain and manufacturing relationships through superior service and communication. 

This position will work in both SAP-GE1 and SAP-PRD.


JOB FUNCTION: Job functions include but are not limited to the following.

  • Effectively handles strategic accounts; exhibits leadership and develops areas of expertise.
  • Provides process expertise to tactical decisions regarding accounts daily including management of allocation across accounts.
  • Assists in root cause problem solving surrounding customer issues and concerns.
  • Work with transportation planning and mill teams to identify opportunities for improvements for un-executable shipment plans.
  • Review carrier assignments and delivery appointments to ensure they are in alignment with capacity and can execute.
  • Manages order quantities to maximize shipping capabilities; determines the most cost-efficient shipping method; anticipates customer needs and proactively plans and manages customer accounts for order receipt; has a clear and solid understanding of processes and downstream impact on Company’s profitability.
  • Participates in training, skill building and knowledge transfer on process and systems to ensure on time delivery and accurate invoicing.
  • Demonstrates competency in SAP GE1 and PRD systems and functionality required for order entry, management, tracking and problem resolution of customer orders.
  • Executes order close to ensure a clean order book and daily utilizes various reports to manage customer orders.
  • Perform as key driver in communication process: initiating communication and integration with downstream partners.
  • Maintains a positive and proactive relationship with Sales, CTE, Planning and Scheduling, Mill and Converting facilities.
  • Builds a positive rapport and maintains effective relationships with customers and proactively communicates with customer regarding status of account and service.
  • Performs as a good team player through showing mutual respect and creating morale / spirit, sharing knowledge, demonstrating a willingness to learn, be a willing back up, actively participates in meetings, identifies continuous improvements, uses diplomacy and tact, and treats others with respect and dignity.

Required Experience


  • College degree or equivalent business experience required
  • 0-3 years of relevant work experience required
  • Basic knowledge of global supply chain (demand planning, supply planning, warehouse and transportation, manufacturing)
  • Prior successful Customer Service experience, a proven track record of accomplishment in working in an environment servicing internal and external customers
  • Microsoft Office, specifically Excel skills, required
  • Previous transportation experience a plus


  • General schedule is an 8-hour M-F assignment, however, employee must be willing to work alternate schedules occasionally; that may include early mornings, nights, and/or weekends and be punctual while doing so.
  • Occasional overnight travel to include flying, driving, riding or by rail.


  • Sitting or standing for extended periods of time up to 8-hours.
  • Occasional Lifting up to 20 lbs.
  • Reading computer screen or other electronic devices.
  • Use of various office hand and electrical tools or equipment.


Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.

Nearest Major Market: Atlanta

Job Segment: Supply Chain, Supply Planner, Demand Planner, Supply, SAP, Operations, Technology