Title:  Customer Advocate III

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At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. 

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we’d love to hear from you.

A World of Difference. Made Possible.

Job functions include but are not limited to the following:

• Lead the management of strategic global accounts, demonstrating expertise and ownership.
• Make informed tactical decisions daily, ensuring seamless order management across multiple accounts.
• Investigate and resolve customer issues through root cause analysis and proactive problem-solving.
• Facilitate training and knowledge sharing to promote timely delivery and accurate invoicing.
• Utilize SAP systems proficiently for order entry, tracking, and resolution.
• Maintain a clean order book through diligent order closure and report utilization.
• Collaborate with supply planners to optimize use of unrestricted inventory and reduce inventory waste.
• Strategically manage order quantities and shipping methods to maximize efficiency and customer satisfaction.
• Serve as a key communicator across departments, fostering strong relationships with Sales, Logistics, Planning, and Manufacturing teams.
• Build and maintain positive rapport with customers, providing proactive updates and support.
• Performs as a good team player through showing mutual respect and creating morale / spirit, sharing knowledge, demonstrating a willingness to learn, be a willing back up, actively participates in meetings, identifies continuous improvements, uses diplomacy and tact and treats others with respect and dignity.

BACKGROUND / EXPERIENCE:

• 3+ years of progressive experience in customer service, supply chain, or logistics roles, preferably in a global export environment.
• Proven success managing strategic international customer accounts, with a strong understanding of export documentation, Incoterms, and trade compliance.
• Demonstrated ability to work cross-functionally with freight forwarders, steamship lines, port authorities, and international customers to resolve complex service issues.
• Experience using SAP or similar ERP systems for order management, tracking, and reporting.
• Strong analytical and problem-solving skills with a track record of root cause analysis and continuous improvement.
• Experience working in fast-paced, high-volume environments with a focus on customer satisfaction and operational efficiency.
• Create and manage spreadsheets and reports using intermediate Excel features such as VLOOKUP.

EDUCATION / KNOWLEDGE:

• Bachelor’s degree in business, Supply Chain Management, Logistics, or related field preferred; equivalent business experience considered.
• Solid understanding of global supply chain operations, including demand/supply planning, transportation, and warehousing.

SPECIFIC SKILLS:

• Global Business Acumen – Understands the nuances of international trade and customer expectations across cultures.
• Advanced Communication – Able to clearly and proactively communicate with internal and external stakeholders across time zones.
• Process Improvement Mindset – Identifies inefficiencies and contributes to system and workflow enhancements.
• Resilience & Adaptability – Thrives in dynamic environments and adjusts quickly to shifting priorities and customer needs.
• Attention to Detail
• Customer Focus
• Conflict Management
• Priority Setting
• Action Oriented
• Problem Solving
• Written Communications

Pay Range:   $57,840.00 - $72,300.00

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.

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