Title:  Customer Advocate III

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At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. 

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we’d love to hear from you.

A World of Difference. Made Possible.

Position Responsibilities:

• Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment
• Order and inventory management based on forecast and other modeling
• Manage on time and in full shipments
• Project management for our external customers (developing new business with existing customers)
• Achieve all goals associated with cash flow for GPI as associated for their account
• Goals include accounts receivables and working capital management
• Participate in Lean Sigma projects and deploy continuous improvement initiatives
• Develop strong relationships with internal and external customer contacts
• Liaison between GPI and our customer on all aspects of account management 
• All other duties as assigned

Required Experience:

• Bachelor’s degree in a related field preferred, or equivalent combination of education and relevant work experience
• 2–5 years of experience supporting customer accounts, order management, order fulfillment, or similar operations, with a demonstrated track record of success
• Experience in a manufacturing or similar operational environment is preferred
• Strong knowledge of customer account management principles and practices
• Working experience with ERP systems is preferred
• Highly organized with strong attention to detail
• Proven ability to effectively manage time, prioritize tasks, and meet deadlines
• Strong verbal and written communication skills

Pay Range:   $59,000.00 - $73,700.00

Graphic Packaging is an equal opportunity employer and abides by all applicable federal, state provincial and local laws with respect to the recruitment and hiring process.  We are committed to an inclusive, barrier-free recruitment and hiring process free from discrimination or harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.  Should you require an accommodation for a disability, please contact your Human Resources representative or email accommodations@graphicpkg.com. 

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