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Title:  Developer, IT Service Management

Requisition ID:  9673-159

Atlanta, GA, US, 30328

Category:  Information Technology
Travel:  No Travel Required
Pay Grade:  95


Reporting to the Director, Global IT Service Management, the ServiceNow Developer is a key technical member of the ServiceGPI team responsible for leading activities related to the overall system design and development. They guide the team in the ongoing system maintenance. Partnering closely with the internal technical teams, process owners, vendors, and end users, the ServiceNow Developer will research and drive innovative initiatives in the ongoing enhancement of the ServiceNow products and tools to facilitate maturing the platform.  As the ServiceNow Developer, the individual will develop and document standards for teams to follow, including a broad range of performance criteria and control mechanisms to ensure compliance with all regulations, policies, and procedures. Supporting a high availability global operations environment in all GPI facilities is a critical responsibility of this role.



JOB FUNCTIONS: Job functions include, but are not limited to the following:


  • Translate requirements into appropriate code, workflows, reports, etc.
  • Support the GPI’s ServiceNow deployment - ServiceGPI development, in staging and production environments
  • Develop the ServiceGPI platform across all key modules
  • Defines ServiceGPI performance standards.
  • Provides detailed guidance and consultation in solutioning project tasks, request fulfillment and incidents when required.
  • Collaborates with vendors on infrastructure designs to ensure the final product is what was architected or designed.
  • Proactively provides information and ongoing consultation for IT and business areas as well as vendors
  • Provides operational readiness through the engineering, planning, coordination, and execution of performance and tuning analysis, systems support, incident and problem resolution, software installation, and upgrades.
  • Automate administrative & operational tasks
  • Develop and maintain related standards, policies, and procedures
  • Build knowledge, and stay apprised in emerging technologies with strategic technology vendors
  • Support operational readiness through the engineering, planning, coordination, and execution of performance and tuning analysis, systems support, incident and problem resolution, software installation, and upgrades.
  • Write well designed, testable, efficient code to support varied and more complex IT solutions
  • Provide strong technical expertise and collaborate with other IT specialists to rapidly develop and deliver solutions that meet changing business needs.
  • Perform all necessary discovery and fact finding to fully understand more complex business problems and opportunities and independently execute all assignments.
  • Research and stay abreast of technology trends and IT best practices, with a focus on continuous learning and possible application to the business.
  • Provide direction and assistance to less experienced team members.






  • Bachelor’s degree in computer science, mathematics or other relevant technical field or Associates degree specifically in computer science with experience in the field.
  • 5 years development experience.
  • ITIL certified and ServiceNow certification a plus
  • Extensive background in ServiceNow and ITSM development, (Istanbul or later).
  • Diversified experience in analysis, design, development, testing, implementation as a Developer of ServiceNow and ITIL processes.
  • Strong knowledge and experience working with ServiceNow’s Service Catalog, CMDB, Service Portal and CMS Portal and developing customer self-service catalog items and workflows.
  • Experience in a 24/7 high-availability multi-site enterprise environment that includes including application hosting, voice and data networks, security management, and information protection.
  • Successful track record of collaboration with teams that deliver on operational priorities.
  • Strong written and verbal communication skills across a broad range of personnel across all business functions.
  • Ability to work in a virtual global team environment across all time zones.

Required Experience

At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child's cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we'd love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster.

Nearest Major Market: Atlanta

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