Title:  Director, IT Digital Operations and Integrations

Requisition ID:  2847

Atlanta, GA, US, 30328

Department:  Information Technology
Travel:  Up to 25%

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At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. 


With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.


If this sounds like something you would like to be a part of, we’d love to hear from you.


A World of Difference. Made Possible.



Reporting to the VP., Information Technology, the Director, IT Digital Operations & Integrations is responsible for maintaining GPI’s digital presence and Integration platform as part of global technology infrastructure. The role includes an operational aspect to ensure 24x7 availability of GPI’s digital presence as well as responsible for defining the strategic direction for integrations, application development and digital presence.


Maintaining a high availability environment supporting GPI’s digital presence is a critical responsibility of this role.


JOB FUNCTIONS: Job functions include, but are not limited to the following:

  • Provides senior leadership for all supporting functions of the Digital operations and Integrations including development and support, including solution delivery/SDLC, incident and problem management, strategic planning, and human capital management.
  • Accountable for application development for corporate applications from concept to production, including end to end solution design, build, test and deployment for scope of applications in the portfolio and assigned programs/projects.
  • Accountable for budget management for the workstream.
  • Serves as the key technical executive partnering with business and IT stakeholders to ensure overall health (strategic viability, operability currency, scalability and performance) of the business applications in the portfolio.
  • Serves as an IT liaison for business function leaders to ensure common business objectives, awareness, provide IT expertise and bridge gaps as needed. Build technology business cases with focus on value, cost/benefit return, prioritization.
  • Monitoring, assessment, prioritization, and demand forecasting of all facets of the workstreams.
  • Oversee EDI development and management team supporting EDI mapping and data exchanges between Company and third-party entities.
  • Modernization and rationalization of the legacy applications and development tools.
  • Standardize on the tools and technology used to provide GPI globally with a holistic platform for code development, CI/CD and code repository suite.
  • Oversee management and support of GPI’s Service Oriented Architecture (SOA) middleware platform to ensure high availability, reliability, and scalability to support growing business needs and ensure integrity between communicating systems.
  • Lead the team providing technical support in the diagnostic and restoration of IT services relating to digital operations & middleware.
  • Ensure GPI’s Change Management procedures maintain compliance.
  • Develop roadmaps for technologies in scope with an overarching principle of migrating workloads to the cloud.
  • Evolve a cross functional DevOps strategy working with IT Infrastructure teams enabling automation towards building a next-gen platform .
  • Identify areas of process improvement to improve service performance, stability, and costs.
  • Collaborate with engineering and service management teams to ensure operational acceptance of all new services and technology following ITIL methodologies.
  • Adhere to Global Application development Operations Standards, Policies and Procedures.
  • Service Level Management: ensures availability and responsiveness of production applications per service level agreements by planning and/or executing maintenance activities, restoring service and resolving incidents, exercising problem management to continuously improve the reliability of services relating to digital operations & middleware.
  • Lead in continuous improvement of the design and ongoing development of digital services and their associated technology and support processes across the user community.
  • Provide responsive action to any high criticality operational incidents occurring during agreed levels of service, e.g. 24x7 and follow-up critical incident management support
  • Participate as necessary in GPI Disaster Recovery planning and annual mock exercises to validate integrity of platform.
  • Partner with and at the same time, manage strategic vendor relationships and optimize GPI purchasing opportunities to reduce costs.
  • Develop and deliver global operations monitoring dashboards, troubleshooting and escalation mechanisms in conjunction with service management and support teams.
  • Drive towards a Global standardized middleware platform leveraging best of breed technologies incorporating legacy GPI platforms to a strong and unified global solution.
  • Responsible for team growth, development, and career progression.
  • Responsible for vendor management for in-scope partners and assessing their performance  in alignment with GPI Vendor Management team.



  • Bachelor’s degree in Information Technology or related field, or equivalent experience.
  • 15+ years total experience, including time spent in a 24/7 high-availability multi-site enterprise environment.
  • Boomi experience a plus.
  • Knowledge and experience in cloud application deployments and cloud application business analysis/analyst desired. Experience managing cloud application teams and roadmap activities desired.
  • Successful track record of collaboration and leadership in high performing teams that deliver on operational priorities.
  • Experience transforming application development approach and architecture from traditional, in-house centric models to global, distributed and cloud centric architecture.
  • Experience in deploying and managing Global solutions.
  • Strong ITIL and governance background.
  • Strong communication skills across a broad range of personnel both across all business functions.
  • Ability to work in a virtual global team environment across all time zones.
  • Work experience in a Global environment is a plus.
  • Experience in a manufacturing environment desired.



  • Integrity and Trust (Core GPI Competency)
  • Action Oriented (Core GPI Competency)
  • Timely Decision Making
  • Customer Focus
  • Planning
  • Priority Setting 
  • Problem Solving
  • Motivating Others 
  • Managerial Courage
  • Business Acumen
  • Ethics and Values
  • Drive for Results


Salary Min:   $149 835,00

Salary Mid:   $199 710,00

Salary Max:  $249 690,00


Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.

Nearest Major Market: Atlanta