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Title:  Director, Supply Chain Operations (Foodservice)

Requisition ID:  14364-159

Atlanta, GA, US, 30328

Category:  Supply Chain, Logistics and Procurement
Travel:  Up to 25%


Graphic Packaging International (NYSE: GPK) produces the box that held your child’s cereal this morning, the microwaveable tray that heated your lunch, the paper cup that contained your coffee throughout the day, and the carrier of those cans of soda or craft beer you may enjoy tonight. It is one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, it has a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.


With 19,000 employees working in more than 85 locations in North and South America, EMEA and the Pacific Rim, Graphic Packaging strives to be an environmentally responsible leader in their industry and in the communities where they operate. Committed to workplace diversity, Graphic Packaging offers compensation and benefits programs that are among the industry’s best to reward the talented people who make the company successful.


Inspired Packaging. A World of Difference.



Making a Difference in the World.


Graphic Packaging’s product portfolio emphasizes renewable and recycled materials.  It utilizes essentially all the wood that comes into its virgin paperboard mills, either to manufacture paperboard or to produce power through biomass. At its coated unbleached kraft (CUK) and solid bleached sulfate (SBS) mills, it generates most of its electricity from renewable energy sources and sends excess energy (where available) back to the local power grid. At its coated recycled paperboard (CRB) mills, recycled paper-based materials are used to create new paperboard. Virtually all of its products are recyclable, and for those that aren’t widely accepted, they make great efforts to collaborate with external stakeholders — including their customers and suppliers — to find innovative solutions to recapture the valuable fiber to make new products.



Graphic Packaging is witnessing unparalleled changes in its industry and on our planet. Consumers are more frequently insisting that products — and the packaging that protects them — come from a company they trust and reflects their values.


Graphic Packaging has taken bold actions to advance its environmental, social and governance initiatives and are proud to share its progress, including meeting ambitious goals to reduce greenhouse gas emissions, decreasing their dependence on fossil fuel-based energy and responsibly utilizing water.  It continues to strive toward more ambitious goals as outlined in its Sustainability Vision 2025



The Company culture is best described by the following statements:

  • Growth mindset: The Company has accomplished tremendous growth in the past ten years, and its Vision 2025 aims for even larger achievements in sustainability, market share, returns, innovation and employee engagement. With that as a backdrop, the Company is embracing a growth mindset based on empowerment, innovation, collaboration, rational risk-taking and a focus on results.
  • Results oriented: The Company’s personality is high energy, engaged and determined. The organization operates with a significant sense of urgency and makes decisions with a reasonable amount of data. The pace is quick and leads the organization toward higher levels of achievement.
  • Responsibly managed costs: With a focus on performance and data, strong intellect and business acumen are required. An in-depth command of the details of the business is important, including an understanding of which levers to pull to deliver on commitments and experience in developing and executing contingency plans to ensure obligations are met. Key business results are measured and tracked at a detailed level, and countermeasures are put in place to ensure commitments are achieved.
  • Hands-on style: Our executives balance the need to be involved in the detail, while also seeing the big picture and acting strategically. Leaders have command of what is happening within their businesses (both opportunities and challenges) and must be ahead of the curve to have plans in place to capitalize on the upside and countermeasure the downside. They operate with large spans of control and expect that their senior leaders have the right balance of delegation and hands-on leadership.
  • Direct yet respectful: People challenge each other in a professional but direct manner and expect that leadership can give and receive feedback in the same manner. Arrogance and lack of composure are derailers, as are insecurity and politics.
  • An integrated business approach: Teamwork and collaboration are core values which support the Company’s cross-functional approach to operating the business. Close working relationships are critical given the highly integrated supply chain and shared global customer base.



The Foodservice business unit of Graphic Packaging International (GPK) is a segment of Americas Converting and produces a variety of paper cups/ cartons, plastic lids and other food carriers as a part of the global food supply-chain. After many years of consumer driven demand growth, COVID was a headwind for the Foodservice business in 2020 resulting in approximately $800M total sales for the year.  The Foodservice business is experiencing a turn-around during 2021 with return to growth forecast at $1 billion per year in 2022 and beyond. Its customers consist of the leading brands across the quick service restaurant (QSR), specialty coffee, bottler, convenience store and entertainment segments. The Foodservice business unit employs over 3,000 talented individuals across seven (7) manufacturing locations.


The Director, Supply Chain Operations – Foodservice (DSCO) will report directly to the SVP, Foodservice Business Lead and dotted line to the corporate SVP, Supply Chain. The new DSCO will be a key member of both the Foodservice Leadership team and functionally the Global Supply Chain Leadership team.


The DSCO is a key leadership role in realizing GPI’s vision to be a connected, agile and efficient supply chain delivering a winning customer experience.  The DSCO will leverage GPI’s integrated assets, capabilities and one-team approach to exceed customer expectations while optimizing cost to serve.  


The DSCO will contribute towards delivering Foodservice division commercial and operational business objectives through customer care (planning/ customer service), local procurement, quality, logistics and warehouse operations. 



  • Lead end to end supply chain execution for GPI’s foodservice business
  • Demand planning, plant scheduling, integrated sales & operations planning
  • Customer service for foodservice accounts across all customer segments
  • Local procurement operations and supplier relationship management for division, in collaboration with corporate strategic sourcing team
  • Logistics/ warehousing network design and operations support
  • Lead overall divisional quality function including quality assurance/ control and QMS implementation.
  • Own supply chain operational results for the foodservice business and lead supply chain resources within the manufacturing sites through both direct and matrix reporting as a key member of the foodservice leadership team.
  • Align priorities and execution strategies with global supply chain functions and act as a key member of the Global supply chain leadership team.
  • Support supply chain integration efforts for capital investments, acquisitions, etc.
  • Develop direct and matrix reports through candid and regular feedback, manage employee performance while driving employee safety and engagement.
  • Key success factors and performance measures include improvements in safety, customer OTIF, demand forecast error, plant schedule adherence, supply chain costs and inventory.



  • Pull together supply chain resources across the division into a high performing functional team aligning divisional and corporate wide supply chain priorities
  • Establish and manage clear monthly, weekly and daily SC performance metrics driving business results in alignment with foods service leadership team.
  • Develop and institutionalize GPK’s integrated sales and operations planning processes (S&OP) within the foodservice division
  • Execute the division’s return to growth/ profitability through demand/supply balancing, capacity planning, competitive service levels and inventory management
  • Improve division’s quality performance including collaboration with GPK’s integrated paperboard mill system stakeholders, manufacturing and commercial organizations
  • Mitigate rapid logistics cost inflation through strategic levers including network design and daily hands on operational management such as cube utilization.



  • 15 years supply chain experience in a global industrial manufacturing environment
  • Previous experience working in businesses supporting large CPG customers
  • Enterprise-wide or comparable business unit integrated supply chain experience with a largely dispersed footprint leading through both direct and matrix relationships
  • Track record of integrating supply chain processes and tools to reduce cost, enable growth, improve service and enhance speed/ visibility
  • Experience leading large transformation programs including communication and change management
  • M&A experience including due diligence, pre-merger integration planning and post-merger execution
  • Track record of engaging, developing and motivating high performance teams



  • Bachelor’s degree in Engineering, Finance, Supply Chain or related field
  • MBA preferred
  • Deep understanding of supply chain best practices across businesses and industries, knows “what great looks like”



Leadership - Sets strategy and long-term vision, enables organization, provides motivation & energy; can deliver short term objectives while designing the future state; understands and delivers all commitments to all stakeholders; has a personal presence that invokes confidence both inside & out; is comfortable at all levels & types of business constituents; lives according to and with actions representing the principles of the organization.

Business Acumen - Knows how businesses work; knowledgeable in current and future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective sponsorships with customers and gains their trust and respect.

Intellectual Horsepower-Is bright and intelligent; deals with concepts and complexity comfortably, described as intellectually sharp, capable, and agile.

Innovation Management-Is good at bringing creative ideas of others to the market; has good judgement about which creative ideas and suggestions will work; has a sense about managing the creative process of others; can project how potential ideas may play out in the marketplace.

Building Effective Teams - Recruits, builds and leads entrepreneurial high-performance teams; creates strong morale and spirit, shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates feeling of belonging in the team.

Planning - Accurately scopes the length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules, timelines, and people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

Strategic Agility - See ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and tactical plans to deliver.

Problem Solving-Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at first answers.

Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Required Experience



Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster.

Nearest Major Market: Atlanta

Job Segment: Supply Chain, Operations Manager, Manager, Supply, Operations, Management