Title:  ITOM Engineer

Requisition ID:  20597-159

Atlanta, GA, US, 30328

Category:  Information Technology
Travel:  Up to 25%

The ITOM Engineer will support The Service Management & Operations team with the following tasks:

  • Own, manage and maintain the ITOM Discovery and LDAP processes in ServiceNow.
  • Own, manage and maintain the Global SCCM platform for imaging, package & patching deployment.
  • Perform normalization and synchronization with the CMDB, Discovery, and LDAP as needed.
  • Own, manage and maintain Solarwinds ITOM monitoring applications and processes while operating them within best business practices and processes.

Required Skills:

  • Knowledge of network infrastructure, architecture, connectivity, devices, and security.
  • Strong troubleshooting skills across Active Directory, Network Connectivity and Server Infrastructure with relation to CMDB discovery and monitoring tools in a hybrid enterprise comprised of On-Prem and Cloud configuration items.
  • Minimum 5 Years experience with ServiceNow CDMB, ITOM and Solarwinds.
  • Experience with ServiceNow MID server build, Service Mapping, Integration and LDAP configuration.
  • Experience with SCCM platform build, distribution point configuration, CMG, etc.
  • Experience with Solarwinds or similar application build, configuration, dashboarding and reporting tools along with SNMP configuration.
  • Experience with network routing and troubleshooting.
  • Experience with troubleshooting Discovery issues with known and unknown IPs and any network devices.
  • Strong communicator.
  • Able to work with minimal direction, be logical. Able to drive solutions and take ownership of business processes assigned and suggest best practices & solutions where applicable.
  • Work well in a fast-paced dynamic team environment.

Preferred Skills:

  • ServiceNow ITOM Certified.
  • Expertise with scripting.
  • Prior experience working for a large enterprise.
  • Experience with business service mapping.
  • Active Directory management experience in a large enterprise.
  • Experience working in the manufacturing industry.

Required Experience




 At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child's cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference. 

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful. 

If this sounds like something you would like to be a part of, we'd love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference. 


 Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster

Nearest Major Market: Atlanta

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