Title:  ITOT Asset Manager

Requisition ID:  20585-159

Atlanta, GA, US, 30328

Category:  Information Technology
Travel:  No Travel Required



Working to support the GPI Strategic and operational business objectives, this position exists to support the IT Asset Management efforts to track the assets/CI’s associated with the OT Network for the Mills and Converting locations.


The OT Asset Manager will work with the business unit operational management and the Senior Manager Manufacturing Technology to identify, capture, and maintain accurate asset/CI data within the ServiceNow CMDB and Asset Table.  The OT Asset Manager will lead the effort in creating the process to capture and update the OT Assets to maintain accurate records for tracking the life cycle of the asset, as well as the associated maintenance and software licenses for the CI’s. 


Our IT organization is transforming how we work at GPI.  We collaborate with our business partners to deliver a digital cloud first approach, modern user experience with an engaged global team and secure enterprise.



POSITION RESPONSIBILITIES: Principal Duties and Responsibilities: five to eight key responsibilities/activities for which the position is accountable:


  • Manage inventory of CIs and assets, including dependencies and attributes, making sure that modifications, withdrawals, and additions of existing ones are correctly recorded with the ServiceNow CMDB
  • Working with the ServiceNow Architecture incorporate Industry best practice into the CSDM Framework to create and execute new governance over the management the OT Assets within the CMDB.
  • Manage Manufacturing IT Standards
  • Work with Finance to accurately manage Hardware Fixed Asset records within ServiceNow and the ERP system for the associated Manufacturing Hardware.
  • Develop, execute, integrate, and maintain processes for improved data collection, data quality, data completeness and data integration in the Asset Management and ITSM systems associated to the OT CI’s.
  • Proactively review inventory status of Configuration Items (CIs) and perform reconciliation analysis of CI records within the CMDB environment.
  • Manage the CI model and Class records to minimize duplicate data through the creation of new models/classes and following the normalization process. 
  • Work closely with asset owners and partners to populate and maintain the integrity of the CI/Asset data to support other IT Manufacturing processes.
  • Design, develop, and maintain solutions within the ServiceNow environment to include modifications of applications, forms, workflow, interfaces, and other configurations required that support ITIL processes and ensure optimal performance of the ServiceNow system.
  • Develop, execute, integrate, and maintain processes for improved data collection, data quality, data completeness and data integration in ServiceNow and related ITSM systems.


POSITION SPECIFICATIONS:  List minimum level of education, special training, certifications, or technical skills/experience required for this position.


  • Bachelor’s Degree (major in Information Technology or Accounting) or equivalent work experience
  • Minimum 5 years’ experience in IT Hardware Asset Management and CMDB Management
  • Certification in the IT Asset Management industry
  • Knowledge of ServiceNow Asset Management modules
  • Possess an understanding of the various types of current IT Hardware technologies (network switches, routers, firewalls, appliances, servers, storage arrays, desktop/notebooks and various types of IT components and peripherals)
  • Self-motivated and driven to deliver
  • Able to build strong working relationships with stakeholders across the business
  • Highly responsible, reliable, and flexible with a strong work ethic
  • Ability to work well under pressure and conflicting priorities professionally
  • Able to communicate technical complexities to non-technical colleagues



POSITION COMPETENCIES:  List key competencies for the position. Integrity and Trust and Action Oriented are Core GPI Competencies for all positions.


  • Integrity and Trust (Core GPI Competency)
  • Action Oriented (Core GPI Competency)
  • Timely Decision Making
  • Customer Focus
  • Planning
  • Priority Setting
  • Problem Solving
  • Motivating Others
  • Managerial Courage
  • Business Acumen
  • Ethics and Values
  • Drive for Results

Required Experience

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful. If this sounds like something you would like to be a part of, we’d love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.

Nearest Major Market: Atlanta

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