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Title:  Rep., Sr. Technical Services

Requisition ID:  12264-159

Atlanta, GA, US, 30328

Category:  Quality and Continuous Improvement
Travel:  Up to 75%



 “Qualified internal candidate identified” 


Purpose: This position will have the responsibility of covering a region of customers to improve the customer experience primary responsibility includes trouble shooting quality issues, supporting volume and margins improvements and training (internal and external) customers.  This individual will work closely with the mills and extrusion facility while working through quality issues, product development or new business.  Travel is required up to 75% of time.



Key Accountabilities:


  • Managing the Region
    • Quality Complaint Investigation
    • Entering and Processing Complaints
    • Document trips visits/calls
    • Customer focus and Improving the Customer Experience
    • Supporting sales
    • Managing T&E
  • New Capital Upgrades or Equipment
  • Follow trial product to determine and report performance
    • Work will mills on improvements or process changes
  • CPB Manufacturing Systems
    • Support the mills and extrusion facility
    • Primary Tech Rep resource for specific facilities
    • Participate in crew training and meetings at primary mill
    • Serve as customer advocate
  • Other
    • Tracking new technology development
    • Attending trade shows
    • Personal Responsibility Safety








Key Challenges: Briefly describe the key challenges the position/role currently faces or will face in the next 1-2 years regarding: 


Developing a relationship with the customers and learning their processes.  Learning the various complex product lines within Mill Division and the application challenges.  Understanding the manufacturing system and capabilities of each mill. 


This role will interact with Tech Reps, Quality Mgrs., Sales, Customer Service, Customers and R&D.




4.Knowledge and Experience: Four year degree with engineering preferred.  Should have five  years of work experience in one of the following: papermaking, printing or converting.  The individual should have good problem solving skills, solid technical skills, KT training, negotiating skills, should be self-motivated, oral and written communication skills  and be able to handle conflict management.

Required Experience

At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child's cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we'd love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster.

Nearest Major Market: Atlanta

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