Title:  Senior Business Relationship Analyst

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At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. 

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we’d love to hear from you.

A World of Difference. Made Possible.

As a Senior IT Business Relationship Analyst within the manufacturing sector, you will serve as a strategic liaison between business challenges and technology solutions. Your role is pivotal in driving process improvements, enhancing system efficiencies, and delivering measurable operational results across the organization.

You will be responsible for gathering, analyzing, and translating business requirements into actionable initiatives that support enterprise goals. Acting as the primary interface between business users and IT, you will serve as a subject matter expert in business processes, a steward of requirements, and a cross-functional leader for applications supporting our Foodservice division.

This role includes end-to-end ownership of initiative execution—from inception through implementation—and ongoing functional support for select standard applications post-deployment. You will collaborate closely with business leaders to cultivate a strong IT-business partnership and foster a positive customer experience. 

Essential Job Functions:

Business Process & System Analysis

• Design and implement business processes aligned with industry best practices; promote adoption across manufacturing plants.
• Document workflows and coordinate end-user training during project rollouts and regression testing phases.
• Facilitate cross-functional discussions to gather business requirements and propose process or application-based solutions.
• Support business leaders in prioritizing initiatives across functional areas such as Supply Chain, Plant Operations, Quality & Traceability, Manufacturing, and Customer Service.
• Provide basic functional support for select standard applications prior to transitioning technical issues to external support vendors.
• Develop detailed business and functional documentation; lead technical reviews and walkthroughs with development and design teams.
• Identify risks and issues, and formulate mitigation strategies as needed.

Stakeholder Engagement

• Lead quarterly IT performance review meetings with plant teams, highlighting enhancements and key business initiatives.
• Host weekly calls with key business departments to ensure continuity of service across critical functions.

Initiative Management

• Ensure all initiatives adhere to established IT PMO governance standards.
• Build and maintain cross-functional relationships within GPI and with external partners to support initiative success.
• Track progress against key milestones and deliverables.
• Communicate initiative status to stakeholders regularly and transparently.
• Escalate issues promptly and log risks with recommended mitigation plans.

Specialized or Technical Experience

• 3 to 5 years of experience supporting Manufacturing business as Business Analyst or Functional Analyst.
• Experience in Testing execution and documentation.
• Experience with Agile methodology and Waterfall.
• Experience in a production support role working in a manufacturing environment is preferred.
• Experience with ERP integration with other systems using various technologies is a plus.
• Proficiency in Business process modelling and system design.
• Knowledge of Functional, System, Integration, Unit and Regression testing.
• Knowledge of modern technologies and best practices.

Other Required Skills

• Strong understanding of Manufacturing business operations and best practices.
• Strong analytical and problem-solving skills.
• Self-starter, excellent communication and interpersonal skills.
• Ability to effectively communicate technical information to non-technical coworkers and business partners.
• Work closely with members of various business functions.

Education

• Bachelor’s degree in computer science or related field. Equivalent work experience also considered.

Pay Range:   $86,700.00 - $115,600.00

GPI’s Benefit Program

• Competitive Pay
• 401(k) w/employer matching
• Health & Welfare Benefits
  • Medical, dental, vision, and prescription drug coverage
  • Short and Long-Term Disability
  • Life Insurance
  • Accidental Death & Dismemberment (AD&D) Insurance
  • Flexible Spending and Health Savings Accounts
• Various Voluntary benefits
• Adoption Assistance Program
• Employee Discount Programs
• Employee Assistance Program
• Tuition Assistance Program
• Paid Time Off + 11 paid company holidays each year

Applicants will be accepted on an ongoing basis and there is no deadline.

This role is incentive plan eligible.  Additional information will be shared during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, knowledge, skills, past experience, job duties, geography, and business need, among other things.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.

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