Share this Job

Title:  Technical Service Engineer - Packaging Machinery

Requisition ID:  16613-159

Atlanta, GA, US, 30328

Category:  Engineering and Technical Services
Travel:  Up to 100%

**This position can be based out of most US locations, depending on proximity to a major airport.

The Technical Service Engineer provides packaging machinery technical service, troubleshooting, repairs, and general customer support at customer beverage plants, and may also provide machinery assembly, electrical programming, testing, and development activity support at GPI Beverage Packaging Machinery Division plants.

Job Functions

  • Must be prepared to travel 80%-90%, sometimes on short notice. Both domestic and international travel is required. On-call and/or weekend and overtime work may periodically be required. (Approximately 1500 direct hours annually)
  • Candidate must maintain professional, upstanding appearance and attitude while representing GPI inside customers’ facilities and at all times during travel on company business
  • Must have and maintain skills necessary and consistent with packaging machinery and carton technology offered by GPI. Responsible individually or as a team member for installation, start-up, troubleshooting, and repair of electrical and mechanical systems. Job tasks are performed both within GPI facilities and at beverage customer locations.
  • Technician will be required to make changes to the PLC programs, controlling upstream and downstream sensory.  This will control the behavior of GPI’s machine via speed and cycle stopping.  Example:  Low prime and discharge backup.
  • Must be able to read and understand technical drawings and illustrations necessary for assembly of machines and mechanisms, pneumatic schematics, and a basic understanding of electrical schematics and drawings. Capable of producing sketches and/or mark-ups of fabrication drawings for simple part fabrication and/or modification of existing machine parts.
  • Self-motivated and personable; capable of developing and maintaining productive working relationships with customers, and acting proactively to improve the customer’s experience with GPI machinery and cartons.
  • Participates in a wide variety of service, engineering, and production activities, which may include participation in customer factory acceptance tests and customer operator training at GPI machinery manufacturing facilities, GPI carton production facilities, and customer beverage production locations.
  • Required to participate in training program development and review of technical manuals and other machine documentation for accuracy and completeness. Suggest and implement improvements to technical training and documentation in areas of safety, operation, and maintenance of machinery.
  • Must communicate frequently and effectively with Engineering and with customer contacts to resolve machinery problems and maintenance issues, and follow through to generate product improvements and performance enhancements and machine upgrades.
  • Follow proper procedures for engineering changes and follow through with required documentation after change has been implemented.
  • Responsible for the preparation of expense reports, service reports, and the management of incurred travel and living expenses in a timely matter.
  • Must complete all OSHA required safety training, and follow PMD's safety policies, as well Customer policies.
  • Other duties as assigned.

Job Requirements

  • Two-year/Associates degree or better in engineering/technology, or equivalent experience.
  • Electrical experience required; to include experience with electrical schematics and both high and low voltage.
  • Experience with PLC, Servo Drive, and integration programming (Siemens, Rockwell, Allen-Bradley).
  • Experience with production line integration; working with other equipment contractors.
  • Fabrication skills, machine tool experience including lathe/mill/drill, welding, familiarity with hot-melt adhesive systems, and motion control experience are all a plus.
  • Must demonstrate, under pressure, highly effective interpersonal and communication skills when dealing with customers.
  • Demonstration of highly effective problem-solving skills, customer production issue follow-up. Working knowledge of Microsoft Office Excel, Word & Power Point.
  • Bi-lingual verbal/written communication skills in Spanish a plus.
  • Previous field experience.

Required Experience

At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child's cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we'd love to hear from you. Learn more about us at

Inspired Packaging. A World of Difference.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.

Nearest Major Market: Atlanta

Job Segment: Package Design, Industrial, Fabrication, Manufacturing Engineer, Manufacturing, Bilingual, Engineering