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Title:  Technical Service Rep - Packaging Machinery

Requisition ID:  6772-159

Atlanta, GA, US, 30328

Category:  Engineering and Technical Services
Travel:  Up to 75%
Pay Grade:  93



POSITION SCOPE: The Technical Service Rep - Packaging Machinery role will be to provide phone support, estimates, technician scheduling, and verbal trouble shooting for both our internal and external customers. This position works in conjunction with the Service Supervisor to provide back-up for each of the various roles within the function.      


  • Provide phone support for the Call Service desk.
  • Participate in scheduling, and estimating for our Call Service Team, Part Sales Team, and Predictive Maintenance Team.
  • Work with Sales, Engineering, Service, and with customer contacts to resolve machinery problems.
  • Responsible for managing installation costs, installation completions per customer agreements, and providing Accounting with notice that the final machine payment can be invoiced to the customer.
  • Produce Service quotations.
  • Identify opportunities to improve the customer’s experience with GPI machinery and cartons.
  • Other duties as assigned.                       


  • Two-plus years of machinery installations, troubleshooting, and general machinery systems construction, operation, and repair.
  • Post-secondary degree in related technical field, preferred
  • High mechanical aptitude
  • Electrical experience a plus
  • Bilingual in Spanish written/verbal communications a plus
  • Must be able to read and understand technical drawings and illustrations
  • Strong computer skills with a working knowledge of Microsoft Office Outlook, Excel, Word, Power Point, Service Ledger, SAP and SmarTeam.


  • Must demonstrate, under pressure, highly effective interpersonal and communication skills when dealing with customers.
  • Demonstrated highly effective problem solving skills and follow-up to customer issues.
  • Strong verbal and written communication skills.
  • Self-motivated and self-directed
  • Strong interpersonal/customer service skills; capable of developing and maintain productive working relationships with customers
  • Willingness and ability to provide on-call and weekend support as necessary
  • Ability to shift priorities on the fly
  • Strong organization skills
  • Ability to effectively negotiate with customer

Required Experience

At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child's cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we'd love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster.

Nearest Major Market: Atlanta

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