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Title:  Specialist, Customer Service I

Requisition ID:  8303-159

Augusta, GA, US, 30906

Category:  Supply Chain, Logistics and Procurement
Travel:  No Travel Required
Pay Grade:  86


At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child’s cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we’d love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference.


Specialist, Customer Service I



The Customer Service Specialist is responsible for coordinating with customer service, scheduling, carriers and manufacturing teams to ensure timely shipments to and from the Augusta Mill Operation. In addition, this position provides support for facility liaisons responsible for paper machine and rewinder run schedules, on-site and overflow warehouse inventories, and logistics associated with inbound and outbound shipments. This position reports to the Logistics Manager.

This position works closely with facility and corporate teams to optimize machine performance, meet or exceed the needs of the customer, and manage inventory levels to ensure safe and efficient operation.


JOB FUNCTIONS: Job functions include, but are not limited to the following.


The Customer Service Specialist is responsible the following:

  • Receive, process and monitor progress of customer orders to align the overall business strategy of the facility.
  • Expedite the flow of information regarding specifications, orders and customer requirements to manufacturing.
  • Maintain the integrity of the backlog system and on-time delivery.
  • Appraise customer service of order status as appropriate.
  • Ensure carriers are informed of ready loads.
  • Coordinate and oversee carriers to achieve on-time pick-up.
  • Review support orders for completeness and accuracy.
  • Track finished goods inventory where appropriate.
  • Perform other duties as assigned by supervisor / manager
  • Provides support to facility liaisons managing paper machine and rewinder run schedules
  • Understands grades by paper machine in order to facilitate movement of trims when necessary.
  • Coordinates communications between Corporate Scheduling, Corporate Logistics and Planning, Manufacturing, Finishing and Shipping, and the overflow warehouse.
  • Actively participates in department / facility safety initiatives.
  • Support facility liaisons in the management of facility and overflow inventories through effective shipment forecasting, auditing of the Shipment Activity Management (SAM) screen, and planning and monitoring inbound and outbound shipments.
  • Supports the management of inbound rail and outbound rail (box cars). Ensures effective management of rail car supply and outbound yard congestion to prevent service interruption.
  • Provide backup coverage, as needed, for all facility liaison positions and can provide backup coverage for the Manager of Logistics.



  • Minimum of 2 – 4 years of related transportation or customer service experience in the manufacturing industry. Experience criteria may be waived for candidates meeting degree requirements.
  • Understanding of manufacturing capabilities, scheduling requirements, product knowledge and truck utilization to respond to customer needs.
  • Must have demonstrated track record of success working in a team environment focused on safety, results and problem solving.
  • Strong mathematical and communication skills required.
  • Excellent oral and written communication skills.
  • Proficiency in standard computer applications (i.e. Microsoft Word, Excel, Access) with demonstrated expertise in spreadsheet manipulation and interpretation.



  • BA or BS in Business Management, Supply Chain Management, Finance, or related field of study is preferred.



  • General schedule is day shift; M-F assignment, however, employee must be willing to work alternate schedules occasionally; that may include early mornings, nights, and/or weekends/ holidays and be punctual while doing so.
  • Candidate will be responsible to taking weekend duty on a rotating basis
  • Occasional overnight travel to include flying, driving, riding or by rail.



  • Sitting or standing for extended periods up to 8-hours.
  • Occasional Lifting up to 20 lbs.
  • Reading computer screen or other electronic devices.
  • Use of various office hand and electrical tools or equipment.
  • Ability to physically move about a warehouse environment including accessing roll handling equipment



  • Action Oriented
  • Conflict Management
  • Developing Direct Reports
  • Priority Setting
  • Interpersonal Savvy
  • Integrity and Trust
  • Problem Solving




We offer outstanding opportunities for our employees to advance their careers through on the job training and job progression.  We offer a wide array of benefits including, but not limited to, Paid Vacation & Holidays, optional Health, Dental, and Life Insurance, health spending accounts as well as 401-K with matching funds. Employees may voluntarily elect Pet Insurance, Home & Auto Insurance Programs, Purchasing Power, Tuition Reimbursement, Aflac, Lifelock Identity Protection, and Hyatt Legal Services. Tobacco Cessation and Employee Assistance/Referral Program, Uniform Service, Safety Shoe, and Safety Prescription-Eyewear benefits are also available.   


Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, sex, age, religion, national origin, sexual orientation, citizenship, handicap, or disability, marital status, veteran status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster.


Nearest Major Market: Augusta

Job Segment: Electrical, Warehouse, Business Manager, Supply, Customer Service, Engineering, Manufacturing, Management, Operations