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Title:  Customer Service Advocate ll

Requisition ID:  14843-159

Charlotte, NC, US, 28273

Category:  Customer Service and Sales Support
Travel:  No Travel Required

Position Overview


Graphic Packaging is a leader in the food and beverage packaging industry with over $4 Billion in annual sales.  At Graphic Packaging, in the Consumer Packaging Division, a Customer Advocate’s primary responsibility is to complete tactical and strategic processes associated with servicing a specific set of customer accounts. This position is not in a call center environment; this person will work as part of a smaller team that will have responsibility for the day to day management for all aspects for an assigned account or accounts.  Long term relationship development and responsiveness are key to success in this role.  The Advocate will manage information from and align the process with Sales, Operations, and the other support service groups.  He/she executes their role in the overall order fulfillment process to exceed customer expectations and align with GPI business, financial and operational objectives.


Position Responsibilities


Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment

Order and inventory management based on forecast and other modeling

Manage on time and in full shipments

Project management for our external customers (developing new business with existing customers)

Achieve all goals associated with cash flow for GPI as associated for their account

Goals include accounts receivables and working capital management

Participate in Lean Sigma projects and deploy continuous improvement initiatives

Develop strong relationships with internal and external customer contacts

Liaison between GPI and our customer on all aspects of account management


Position Requirements


Positive and progressive order fulfillment experience

Solid understanding of customer account management

General understanding and experience with ERP business applications. A working knowledge of SAP is preferred

Demonstrated understanding of /ability to manage the impact of order fulfillment on cash flow

High degree of organization and attention to detail

Successful time management and prioritization skills


Position Educational Requirements


Four year degree in applicable field of study or compensatory work experience is required

Required Experience

At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child's cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we'd love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster.

Nearest Major Market: Charlotte

Job Segment: ERP, Sales Operations, Lean Six Sigma, SAP, Customer Service, Technology, Sales, Management