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Title:  Graphic Specialist

Requisition ID:  14407-159

Concord, NH, US, 03301

Category:  Customer Service and Sales Support
Travel:  Up to 25%

At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child's cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we'd love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference.


As a result of significant growth within our organization we have an exciting opportunity available on our Graphic Support Service team in Concord, NH. We are seeking a driven, agile, passionate Graphic Specialist. In this role you will be responsible for delivering exceptional graphic related customer service and education to our external and internal customers.  The position is located in our Americas Divisional Headquarters located in Concord, NH.

The objectives of the Graphic Specialist are to provide graphics related service, support, guidance and expertise related to the printing of folding cartons. The Graphic Specialist will be the main point-of-contact for GPI customers, manufacturing plants and various business units, in order to provide specifications and materials in a timely fashion. Job activities include interpreting complex business requirements, organizing graphic materials, assessing artwork, providing graphic support and coordinating production requirements. Daily tasks center on providing job collaboration with Graphic Coordinators, material management, ink color matching, pre-production reviews, proof assessment and system-wide procurement. The ability to work well in a team environment, assess ambiguous information and have a strong drive for results are vital components to the success of this role. The Graphic specialist must have good color vision, understand color theory, have a working knowledge of G7 and print processes.

The main responsibilities of the Graphic Specialist include:

  • Act as liaison among GPI, customers and separators in a graphical capacity.
  • Manage customer expectations and supplier processes to ensure required graphical specifications are honored.
  • Communicate directly with plants and coworkers to ensure that materials are properly prepared, staged and readied for print production.
  • Travel to customers, suppliers and GPI locations in support of account administrative requirements and print runs.
  • Maintain and update all corporate and department material databases.
  • Perform job pre-production reviews and obtain approved graphics materials.
  • Analyze graphic prepress materials and communicate with customers and suppliers regarding adjustments and approvals.
  • Secure quotations and direct work through S&OS channels when sourcing prepress on behalf of GPI customers.
  • Follow up with customers, suppliers and GPI resources working towards continuous improvement of processes and specifications.
  • Tactical responsibilities.
  • Manage and generate ink requests and matches using department ink systems.
  • Acquire Graphics Requests through CSR’s for graphics related tasks.
  • Support Graphic Coordinators and all coworkers with proven best practices related to print improvement, quality, consistency & on-time delivery.
  • Filing, cleaning and general maintenance of all department systems and equipment.
  • All other duties as assigned.
  • Must be able to travel up to 25% of the time. 


The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for this job.  


Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster.


Required Skills

Strong understanding of applicable graphics computer software and hardware.

Demonstrated functional/technical knowledge and skills to perform tasks at a high level.

Experience with Microsoft Office Suite, Adobe graphics software and handheld measurement devices.

Excellent communication skills both written and oral; ability to facilitate agreeable outcomes among customers, suppliers and GPI interests.

Must have the ability to lift and carry packages and graphic arts supplies.

Required Experience

Education – Minimum BA degree or a minimum of 5 years related printing or converting work experience; or an equivalent combination of education and experience.

Nearest Major Market: Concord
Nearest Secondary Market: Manchester

Job Segment: Procurement, Operations