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Title:  Graphic Support Services Coordinator

Requisition ID:  8096-159

Concord, NH, US, 03301

Category:  Customer Service and Sales Support
Travel:  Up to 25%
Pay Grade:  84

At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child's cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we'd love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference.


We currently have an exciting opportunity to join our committed team of Graphic professionals as a Graphic Support Services Coordinator I. This role is located in our Americas Divisional Headquarters in Concord, NH.

Graphic Coordinator

The objectives of a Graphic Coordinator I are to handle receiving, inspection and shipment of all production materials for GPI plants and customers, under minimal supervision. Activities include communication with customer service, suppliers and the plants in order to meet the graphic specifications required by the customers. Daily tasks center on providing order management, graphic file prep, layout creation, proof inspection and job assembly. The ability to work well in a team environment and build strong working relationships are vital to the success of this role.

The work hours for this role are 10am-7PM EST Monday – Friday with occasionally after hours and weekend coverage via a department cell phone. The work hours upon hire and for a defined training period will be 8am-5pm Monday-Friday.



Receive, analyze and ship production materials based on GPI needs and specifications

  • Communicate directly with suppliers and customers to secure approved prepress materials.
  • Communicate directly with all departments within the company to pass along production materials and written information necessary for the understanding of those materials.
  • Maintain and update all corporate and department material databases.

Perform job assembly and production and process Work Orders as they are made available

  • Maintain plant production schedules, communicate with production control.
  • Good understanding of digital proofing, digital plate production and reading of CAD files.
  • Follow up with suppliers and GPI plants working towards continuous improvement and updating of materials as needs arise.

Office daily responsibilities

  • Strong computer foundation with the ability to manipulate digital graphic files.
  • Processing of Graphics Requests as necessary.
  • Filing, cleaning and general maintenance of all department equipment.
  • Perform periodic after hours cell phone support as required.

All other duties as assigned.   


This Job Description is not intended to be all-inclusive. The employee will also perform other reasonably related business duties, as assigned by immediate manager and other management personnel.



Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster.



Required Skills

Must be able to lead communications clearly; in person, by phone and via email.

Ability to demonstrate growth by performing tasks that require little supervision and result in a desired, positive outcome for the company, department and customers.




Required Experience



Minimum AS degree or equivalent work experience.


Understanding of applicable computer software and hardware.

Demonstrated functional/technical knowledge and skills to perform tasks at a high level.

Experience with Microsoft Office Suite and Adobe graphics software.

Understanding of the printing processes and knowledge of color management approaches used by customers and plants.


Must have the ability to lift and carry packages and graphic arts supplies.

Must have good color vision.



Nearest Major Market: Concord
Nearest Secondary Market: Manchester

Job Segment: Drafting, CAD, Engineering