Title:  Customer Service Advisor

Requisition ID:  3447

NH, US, 03301

Department:  Customer Service
Travel:  Up to 25%

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At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. 


With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.


If this sounds like something you would like to be a part of, we’d love to hear from you.


A World of Difference. Made Possible.



The Customer Service Advisor for the National Division oversees all activities related to the onboarding and successful commercialization of new customers and sales projects. This role will play a crucial part in supporting the NPD and growth objectives of the National Division by driving a fast, accurate and effective onboarding experience for both internal and external customers.


Position Responsibilities include but are not limited to the following.

  • Lead and manage New Business Onboarding (NBO) activity, collaborating with estimating, I&D, sales, S&OP and operations from salesforce pipeline entry to commercialization to insure the success of all NPD and share gain opportunities.
  • Responsible for all aspects of onboarding and set up of new customers.
  • Risk Management: Identify potential risks and develop mitigation strategies to minimize disruptions or unnecessary costs in projects and onboarding.
  • Performance Monitoring: Monitors project progress, tracks key performance indicators (KPIs), and implements corrective actions as needed to ensure project success.
  • Identify opportunities for process improvement in our project management and new business processes and implements strategies to enhance efficiency and effectiveness.
  • Provide training and support to sales team members and Customer Service to ensure they have the necessary knowledge to contribute effectively to project goals and commercialization
  • Tracks and report to division leaders and key stakeholders on new business pipeline and project status and timing.
  • Coordinates with capacity planning and operations to provide estimating up to date information regarding assets, speeds and plant capabilities to ensure new business is estimated accurately and placed in the appropriate plant
  • Works with commercial management and provides pertinent information to support planning and prioritization of growth opportunities in the RFP process.
  • Coordinates all qualification and trial activities for new business and supports customer service and supply planning in these areas on transfer business.
  • Leads or support urgent transfer needs
  • Responsible for identifying High Risk Business and providing a communication conduit to eliminate costs of variation due to incomplete or erroneous information. Provides recommendations and solutions based on analysis to ensure positive customer relationships that meet GPI’s business objectives.


Required Skills:

  • Ability to manage several tasks simultaneously across multiple departments and facilities
  • Understanding of demand planning, capacity plans
  • Persuasive communication and interpersonal skills.
  • Highly responsive with a persistent, proactive, and results-oriented demeanor.
  • High proficiency with Excel, Powerpoint and Salesforce
  • Ability to work effectively in PACG, SAP, and T-Box
  • Ability to work effectively in a team and collaborate with cross-functional departments across multiple company locations.
  • Ability to lead and direct others

Required Experience:

  • Proven success in managing complicated customer relationships and dynamic projects
  • Strong customer service background and familiarity with folding carton plant operations. 
  • Bachelor’s degree in business, Marketing, or a related field or equivalent practical experience.
  • Knowledge of the packaging and Consumer Products industries is a plus.

This Job Description is not intended to be all-inclusive. The employee will also perform other reasonably related business duties, as assigned by immediate manager and other management personnel.



Salary Min:   $88,600.00

Salary Mid:   $118,100.00

Salary Max:  $147,600.00


Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.


Nearest Major Market: Concord
Nearest Secondary Market: Manchester