Title:  Customer Advocate II

Requisition ID:  4599

Elgin, IL, US, 60123

Department:  Customer Service
Travel:  Up to 25%

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At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. 


With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.


If this sounds like something you would like to be a part of, we’d love to hear from you.


A World of Difference. Made Possible.



The purpose of this position is to gather and coordinate job information with our Manufacturing department and Customer/Sales along with any other outside agencies for digital file production while making sure all work is produced in the timeliest and most cost-effective manner.


Responsibilities of the Job


Quality Philosophy

  • Demonstrate a commitment to the quality effort
  • Promote a team approach to problem-solving
  • Never sacrifice quality just to make a deadline


Job Scheduling

  • Generate and update a daily Job schedule and have it accessible to the manufacturing personnel
  • Participate in production meetings on a daily basis for the prepress department
  • Coordinate between the Customer/Sales and Manufacturing


Job Coordination and Engineering

  • Prepare complete write-ups for both internal and external vendors
  • Preflight incoming electronic files before placing into manufacturing
  • Verify that all aspects of manufacturing are on schedule and that the customer expectations have been met
  • Ordering any consumables, which necessary for manufacturing completion
  • Verify that information from the customer is accurate and all pieces of the Job are received be it digital or visual
  • Communicate service issues and ideas for improvement to the Production Supervisor
  • Quality check all materials submitted by manufacturing before releasing
  • Gather all material and information at the end of each project and generate an internal quote to be used for invoicing
  • Other responsibilities as assigned.


Required Skills:


  • Effective communication, both written and verbal across all levels of the organization
  • Positive and collaborative interpersonal skills
  • Demonstrated analytical skills
  • Time management and organizational skills
  • Advanced computer skills preferred
  • Demonstrated ability to apply proactive and critical thinking skills to problem-solve solutions with regard to all applications
  • Packaging industry experience preferred


Pay Range:   $46,860.00 - $58,520.00

GPI’s Benefit Program

  • Competitive Pay
  • 401(k) w/employer matching
  • Health & Welfare Benefits
    • Medical, dental, vision, and prescription drug coverage
    • Short and Long-Term Disability
    • Life Insurance
    • Accidental Death & Dismemberment (AD&D) Insurance
    • Flexible Spending and Health Savings Accounts
  • Various Voluntary benefits
  • Adoption Assistance Program
  • Employee Discount Programs
  • Employee Assistance Program
  • Tuition Assistance Program
  • Paid Time Off + 11 paid company holidays each year


Applications accepted on an ongoing basis and there is no deadline.


Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.


Nearest Major Market: Elgin
Nearest Secondary Market: Chicago