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Title:  Customer Service Advocate

Requisition ID:  11140-159

Elgin, IL, US, 60123

Category:  Customer Service and Sales Support
Travel:  No Travel Required
Pay Grade:  86

  • Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment
  • Order and inventory management based on forecast and other modeling
  • Manage on time and in full shipments
  • Project management for our external customers (developing new business with existing customers)
  • Achieve all goals associated with cash flow for GPI as associated for their account
  • Goals include accounts receivables and working capital management
  • Participate in Lean Sigma projects and deploy continuous improvement initiatives
  • Develop strong relationships with internal and external customer contacts
  • Liaison between GPI and our customer on all aspects of account management 
  • All other duties as assigned

Required Skills

  • Solid understanding of customer account management
  • General understanding and experience with ERP business application
  • High degree of organization and attention to detail
  • Successful time management and prioritization skills
  • Effective written and oral communication
  • Microsoft Office Skill
  • 2-5 years’ work experience or proven track record for success4 year degree in applicable field of study or compensatory work experience is preferred
  • Must be able to push/pull up to 10 lbs
  • Must be able to work at least 8 hours a day with frequent overtime.

Required Experience

At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child's cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we'd love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster.

Nearest Major Market: Elgin
Nearest Secondary Market: Chicago

Job Segment: Lean Six Sigma, ERP, Project Manager, Fulfillment, Customer Service, Management, Technology, Operations