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Title:  Quality& Continuous Improvement Analyst

Requisition ID:  9886-159
Location: 

Elk Grove Village, IL, US, 60007

Category:  Quality and Continuous Improvement
Travel:  No Travel Required
Pay Grade:  92

Job Summary:  This position responsible for developing and maintaining standard operating procedures throughout the Complex.  Also responsible for analyzing quality metrics, customer feedback, and developing action plans to ensure high quality and customer satisfaction. 

 Job Functions:  The following is a list of specific duties which are considered the essential functions of this job.  The list is not exhaustive, as all positions at the company are dynamic.  The employee who occupies this position is expected to assume and/all duties assigned by management irrespective of whether such duties are specifically included in this list.

  1. Interface with multiple departments to develop and maintain product and process information databases; SAP, etc.
  2. Maintain the WIN-SPC database and product library overseeing proper utilization requiring the ability to comprehend calculations related to a normal distribution and statistical controls
  3. Facilitate the NBM process and records
  4. Develop and maintain databases and automated collection systems
  5. Maintain metrics, graphs, and develop action plans in support of organization workout team projects, LEAN documentation, while learning all facets of the folding carton industry.
  6. Support maintenance and research of Customer Specifications
  7. Create and effectively communicate quality metrics to key stakeholders as needed.
  8. Work closely across the company on various corporate issues and projects.
  9. Maintain standard operating procedures (SOPs) and business processes. Manage the control of documents and procedures; update/create as needed.  Perform regular audits of the standard procedures.
  10. Collect and analyze operational, service, and customer data to ensure, drive, and create action plans that improve product reliability, customer satisfaction, and quality resulting in improved metrics while ensuring valid data.
  11. Provide quality data analysis to improve teams and processes on a timely basis.
  12. .Manage and maintain quality alert programs.
  13. Will serve as the liaison between the customer and Graphic Packaging through site visits and other communication.

 Physical and Visual Activities:

(physical and visual activities that are commonly associated* with the performance of the functions of this job.)

 The position is associated with walking (back and forth from QC office to presses), standing (making inspections), handling (sorting cartons, operating test machinery), and visual acuity at short distances (to observe carton for defects).

 Physical Demands:

(Physical demands commonly associated* with the performance of the functions of this job).

 Technician’s vision must be acute at short distances (20 inches or less) in order to inspect the quality of flat cartons.  Ability to lift up to 50 lbs., ability to walk up and down staircases, and ability to stand up to 12 hours.  Color vision is required to detect variances in the color of the product.

 Environmental/Atmospheric Conditions:

(Environmental/atmospheric conditions commonly associated* with the performance of the functions of this job).

 Inside conditions: Extremes of heat (seasonal), humidity (seasonal), noise (from production machinery), paper dust.

 Job Qualifications/Knowledge:

  1. A bachelor's degree is required; 1 – 3 years’ experience in quality systems and continuous improvement preferred.
  2. Must be able to read, write, and speak fluent English. Clear and professional written, oral, and interpersonal communication skills.
  3. Must have the ability to create and decipher charts and graphs.
  4. Ability to communicate comfortably and effectively with upper management and customers. 
  5. Knowledge of various carton defects and their causes a plus.
  6. Ability to perform intermediate/advanced computer skills (e.g., Word, Excel, PowerPoint, Visio, Access); SAP knowledge a plus.
  7. Strong organizational, time management, problem-solving and analytical skills.
  8. Must be flexible, self-motivated, and willing to expand their responsibilities.

Required Experience






At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child's cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we'd love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference.


Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster.