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Title:  Mgr., Continuous Improvement II

Requisition ID:  19405-159

Grand Rapids, MI, US, 49519

Category:  Quality and Continuous Improvement
Travel:  No Travel Required


Responsible for ensuring the quality of incoming raw materials and outgoing product are within established standards, customer specifications, and product parameters, aligning with GPI business, cultural, financial and operational objectives.  Works with operations teams to utilize lean concepts to eliminate waste.

JOB FUNCTIONS: Job functions include, but are not limited to the following.

  • Represents the facility as the point of contact for customers for all matters relating to quality review, customer site visits, new product launches, and audit planning.
  • Monitors key customer “temperature” by performance to standard, and leads corrective actions from A3 problem solving exercises.
  • Initiates investigations and corrective actions of customer complaints and other issues relating to product quality.
  • Responsible for maintaining, improving, and representing the plant for all SQF and Sustainability Program initiatives including SFI, FSC & PEFC
  • Track metrics daily to ensure that all departments are running effectively.
  • Drives Voice of the Customer activities to track defects by customer, department, equipment, or shift.
  • Actively uses customer complaint system to manage customer complaints through SAP.
  • Ascertain that all critical suppliers are providing materials within specifications, through vendor sampling and site audits.
  • Leads Plant efforts on continual improvement through Kaizen, A3, etc. to reduce spoilage and improve manufacturing processes.
  • Provide technical and statistical expertise to teams.
  • Enforce all Good Manufacturing Practices.
  • Other duties as assigned.


  • General schedule is an 8-10 hour M-F assignment, however, employee must be willing to work alternate schedules occasionally; that may include early mornings, nights, and/or weekends and be punctual while doing so.
  • Occasional overnight travel to include flying, driving, or riding.  Travel to customer locations to assist with trials or to resolve complaints.


  • Sitting or standing for extended periods of time up to 8-hours.
  • Occasional Lifting up to 20 lbs.
  • Reading computer screen or other electronic devices.
  • Use of various office hand and electrical tools or equipment.

Required Skills


  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Suite.
  • 5-7 years experience in management, at a department or plant level.
  • Leading direct reports to excel at manufacturing goals and developing employees.


  • Four year degree in a science or engineering preferred; or closely related work experience required in lieu of degree.



  • Integrity & Trust
  • Action Oriented
  • Customer Focus
  • Organization
  • Prioritizing
  • Delegation
  • Business Acumen

Required Experience

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful. If this sounds like something you would like to be a part of, we’d love to hear from you. Learn more about us at

Inspired Packaging. A World of Difference.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.

Nearest Major Market: Grand Rapids

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