Title:  Quality Manager

Requisition ID:  3884

Kalamazoo, MI, US, 49007

Department:  Manufacturing & Operations
Travel:  Up to 25%

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At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. 


With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.


If this sounds like something you would like to be a part of, we’d love to hear from you.


A World of Difference. Made Possible.


The Quality Manager works closely with GPI Sales and CTS (Customer Technical Services) teams and serves as the main liaison between all customers and the mill production team to address customer concerns. 



  • Responsible for product quality for the Kalamazoo Mill, producing 3,000 tons per day
  • Research and respond to customer claims in a timely manner to prevent aged claims. 
  • Participate in customer visits as needed.
  • Provide direction for the internship program/interns. 
  • Create and manage trial planning within the mill and maintain records within the trial log. 
  • Regularly review and maintain the FDA approved chemical list and update the document control system. 
  • Attend and participate in department meetings.
  • Manage job assignments and training plans.
  • Participate in lab activities and reporting.
  • Have frequent interaction with the GPI Sales and Corporate Customer Technical Services.
  • Complete Six Sigma projects and solve problems utilizing lean methodology. 
  • Manage Technical Lab activities.
  • Fulfill other duties as assigned.

 The above job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.



  • General schedule is an 8-hour M-F assignment, however, all employees are expected to work alternate schedules occasionally in order to meet business needs; that may include early mornings, nights, and/or weekends and be punctual while doing so.
  • Occasional overnight travel to include flying, driving, riding or by rail.



  • Sitting or standing for extended periods of time up to 8-hours.
  • Occasional Lifting up to 20 lbs.
  • Reading computer screen or other electronic devices.
  • Use of various office hand and electrical tools or equipment.


Required Skills:


  • Experience within a test lab environment.
  • A Safety-First mindset to promote and support a safe workplace.
  • To travel as needed to customers.
  • Microsoft Office proficiency.
  • To participate in On-call/weekend duty rotation.
  • Knowledge of printing press runnability.
  • Familiarity with SAP.
  • Excellent organizational skills.
  • A demonstrated ability to lead people and obtain results by developing your team.
  • The ability to balance and achieve positive results in the areas of safety, quality, productivity, cost control and employee relations. 
  • To have quality orientation and excellent attention to detail. 
  • Strong interpersonal and communication skills.
  • The ability to manage multiple priorities. 
  • To be able to function both as a team member as well as an individual contributor. 
  • Six Sigma Green or Black belt training is a plus.


Pay Range:   $92,530.00 - $123,405.00


Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.


Nearest Major Market: Kalamazoo