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Title:  Quality (Continuous Improvement) Manager

Requisition ID:  18397-159

Kendallville, IN, US, 46755

Category:  Quality and Continuous Improvement
Travel:  No Travel Required






BENEFITS: Our employee’s health and quality of life are important to us.  That’s why we offer a benefits program that supports and protects them, their families, and their future. GPI pays the full cost of certain “basic” benefits, including:

  • Life Insurance
  • Accidental Death and Dismemberment (AD&D)
  • Short Term and Long Term Disability

 Optional benefits include:

  • Medical, Dental, Vision
  • 401(k)
  • Tuition Reimbursement
  • Vacation, Holiday Pay and Attendance Bonus



  • Plans, coordinates, and directs quality control program designed to ensure continuous production of products consistent with established standards.
  • Direct the activities of suppliers, production employees, and customers to resolve quality problems and continuously improve the level of quality.
  • Provides technical training and support to management and employees with regards to the plant’s product safety programs (HACCP, SQF, Food Defense, etc.) and Lean initiatives.

  • Develop and maintain closed-loop quality system driven to reduce process variation and ensure plant compliance.
  • Formulate and maintain quality control objectives and coordinates objectives with production procedures in cooperation with other plant managers and/or CI Organization to maximize product reliability and minimize costs.
  • Develop and implement product quality plans and procedures by overseeing gauge requirements, frequency, responsibility and methods to ensure compliance to process and product specifications.
  • Direct, through intermediate personnel, workers engaged in inspection and testing activities to ensure quality control over raw materials and final products.
  • Oversee Plateroom
  • Oversee Chain of Custody Certification Program
  • Plan, promote, and organize training activities related to product quality and reliability.
  • Serve as customer contact for quality issues.
  • Represent Graphic Packaging at customer locations in conjunction with the plant manager.
  • Respond to, evaluate, and resolve customer complaints
  • Track and manage customer feedback regarding quality.
  • Direct activities, duties, and projects of CI Supervisor.
  • Implement practices and controls to drive an effective supplier management system.
  • Work with Raw material vendors on material specifications and process/track vendor complaints
  • Manage customer specification system.
  • Oversee trials. Create and communicate trial plans.
  • Oversees and provides guidance in the areas of plant Functional Control / Pre-Requisite programs including: pest control, operational methods, personnel practices, comprehensive Good Manufacturing Practices (GMPs), Food defense, and facility maintenance as it relates to product safety, housekeeping, and cleaning practices.
  • Communicates observations and implements corrective actions that should be taken.
  • Ensures plant’s compliance to 3rd party Functional Control / Pre-Requisite program requirements including: HACCP, SQF, and other customer-mandated programs.
  • Conducts annual training in HACCP, GMP’s, Food defense, and Allergens
  • Evaluates vendor performance.
  • Provides support in the plant’s Lean activities
  • Seeks out cost reduction opportunities in functional areas of responsibility
  • Conduct Product and Process Quality Audits
  • Report CI/Quality Metrics, Update VOC Board
  • Oversee QMS Assessment for local plant
  • Review and report out on COV
  • Shares an obligation to protect and strengthen Graphic Packaging International’s good reputation in our relationships with customers, employees, suppliers, competitors, investors, and governmental agencies, and to act consistently with our core values: Integrity, Respect, Accountability, Relationships, and Teamwork


    • Associate’s degree in Business, or related field; Bachelor’s preferred
    • 3-5 years experience in quality, or equivalent experience
    • Six Sigma experience a plus
    • Excellent written and verbal communication skills
    • Ability to lead and direct others
    • Prior management or supervisory experience preferred
    • Proficient with MicroSoft Office, Outlook, and internet research skills
    • Working knowledge of Statistical Process Control theories
    • Experience in implementation of technical testing in production environments
    • General knowledge of printing and converting technologies preferred
    • Experience with Minitab software and SAP is a plus
    • Travel required
    • Ability to work overtime (greater than 40 hours per week)
    • Visual Color Discrimination, the ability to match or detect differences between colors, including shades of colors

    Required Experience

    At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful. If this sounds like something you would like to be a part of, we’d love to hear from you. Learn more about us at

    Inspired Packaging. A World of Difference.

    Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.

    Nearest Major Market: Fort Wayne

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