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Title:  Customer Service Coordinator III

Requisition ID:  15078-159
Location: 

Lancaster, TX, US, 75146

Category:  Customer Service and Sales Support
Travel:  No Travel Required

At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child’s cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate.  We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we’d love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging.  A World of Difference.

Job Summary:

Graphic Packaging is a leader in the food and beverage packaging industry with over $4 Billion in annual sales. At Graphic Packaging, in the Consumer Packaging Division, a Customer Service Coordinator II primary responsibility is to complete tactical and strategic processes associated with servicing a specific set of customer accounts. This position is not in a call center environment; this person will work as part of a smaller team that will have responsibility for the day to day management for all aspects for an assigned account or accounts. Long term relationship development and responsiveness are key to success in this role. The Advocate will manage information from and align the process with Sales, Operations, and the other support service groups. He/she executes their role in the overall order fulfillment process to exceed customer expectations and align with GPI business, financial and operational objectives. The job functions include but are not limited to the following:

  • Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment
  • Order and inventory management based on forecast and other modeling
  • Manage on time and in full shipments (inventory)
  • Project management for our external customers (developing new business with existing customers)
  • Achieve all goals associated with cash flow for GPI as associated for their account
  • Goals include accounts receivables and working capital management
  • Participate in Lean Sigma projects and deploy continuous improvement initiatives
  • Develop strong relationships with internal and external customer contacts
  • Liaison between GPI and our customer on all aspects of account management
  • Maintains data entry requirements by following data program procedures related to safety.
  • Verifies safety forms and obtains required signatures related to safety forms, training, and other safety tasks.

Required Skills:

  • Solid understanding of customer account management
  • General understanding and experience with ERP business applications. A working knowledge of AP is preferred
  • Demonstrated understanding of /ability to manage the impact of order fulfillment on cash flow
  • High degree of organization and attention to detail
  • Successful time management and prioritization skills
  • Strong excel, QuickBooks, and PowerPoint skills required

Desirable Qualifications

  • 2-5 years in similar role.
  • High School Diploma Required.
  • Four-year degree in applicable field of study or compensatory work experience is preferred.
  • Positive and progressive order fulfillment experience.

Physical Demands

  • Sitting or standing, depending on changing job assignment, for extended periods.
  • Awkward and/or repetitive movements.
  • Lifting of 10-20 pounds required.
  • Reading computer screen or other electronic devices.
  • Work in areas of fluctuating temperature.

Essential Job Functions:

  • Must work in the plant location.
  • Must be available to work Monday-Friday 8 am to 5pm
  • Able to work 8 hours a day with frequent OT
  • Must be able to lift 20 lbs

This document describes the position currently available. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for this job. Management reserves the right to amend and/or change all elements of this job description to meet business and organizational needs as necessary.  This document is not an employment contract.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster

 

Education/Experience:

  • College Degree Preferred
  • High School Diploma required
  • Paperboard packaging experiencing preferred

 

Color Management

  • Successfully passing a vision assessment

 

Language Skills

  • Ability to read and interpret documents such as safety rules, operating instructions and procedure manuals. Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

 

Mathematical Skills

  • Ability to add, subtract, multiply, and divide in all units of measure.

 

Reasoning Ability

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written and oral form.

 

Certificates, Licenses, Registrations

  • None required

 

  • Work Schedule
    • Must be able to work 8am to 5pm, in the physical plant location.
    • Must be able to work frequent overtime as required.
    • Must be able to perform the job in the physical plant location.

 

  • Physical Demands
    • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • The employee is frequently required to push, pull, and carry up to 20 pounds.

 

Work Environment

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • While performing the duties of this job, the employee regularly works near moving mechanical parts. The employee is regularly exposed to dust, fumes, vibration, toxic conditions, powder spray, heat, cold, and potential work hazards from the dryers.
    • The noise level in the work environment is loud.
    • Temperature in the plant is fluctuating due to external temperatures. The plant is non climate controlled.
    • Personal Protective Equipment is required. This includes; steel toe shoes, safety glasses, ear protections, face mask, and gloves.  Other PPE may be required for specific tasks.

 

The above job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law.


Required Experience






At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child's cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we'd love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference.


Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster.


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

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