Title:  Quality Supervisor

Requisition ID:  20818-159

Lowell, MA, US, 08153

Category:  Quality and Continuous Improvement
Travel:  No Travel Required

We are seeking candidates to join our Continuous Improvement/Quality team as a Continuous Improvement Supervisor. We offer outstanding opportunities for our employees to advance their careers through on the job training and job progression.  These are skilled trade positions where our employees build successful careers in the Printing & Packaging industry. 


We offer a wide array of benefits including, but not limited to, Paid Vacation, Sick & Holidays, optional Health, Dental, and Life Insurance, health spending accounts as well as 401(k) with matching funds. Employees may voluntarily elect Pet Insurance, Home & Auto Insurance Programs, Purchasing Power, Tuition Reimbursement, Aflac, Lifelock Identity Protection, and Hyatt Legal Services. Tobacco Cessation and Employee Assistance/Referral Program, Uniform Service, Safety Shoe, and Safety Prescription-Eyewear benefits are also available.


JOB SUMMARY:. Supervise the Quality and Continuous Improvement Process for the GPI facility. This involves the development, implementation and preservation of the validity of the Quality System, the proper allocation of available capital to equipment and processes which move the business forward and the identification of personnel training requirements relative to new equipment and processes. The major objective is to improve the people and processes to remove cost from the system and to improve our product quality so that we are more competitive in the marketplace and our business grows.  They understand and align business operations and the Department as he/she executes their role to exceed customer expectations and align with GPI business, cultural, financial and operational objectives.


JOB FUNCTIONS: Job functions include, but are not limited to the following.

  • Meet and maintain all divisional Quality Process Management objectives as established by GPI.
  • Direct the activities, duties, and projects of the QC and Lab Technicians to assure compliance to customer specifications.
  • Serve as the plant’s contact for customer complaints and customer compliance audits. Maintain reporting systems for internal and external complaints within SAP in accordance with GPI requirements.
  • Direct the development of SPC in both production and QC areas necessary to maintain a level of process control that meets or exceeds customer expectations.
  • Execute and manage CI initiatives including Six Sigma, Process Improvement, and Lean projects. Track and report all financial validated savings through the GPI Project Tracking Database.
  • Communicate plant quality expectations and monitor performance relative to the objectives in a timely and effective manner.
  • Actively solicit input from all employees to aid in successfully accomplishing the above listed actions.   
  • Shared responsibility for compliance with all facility product safety (GMP’s)/Sanitation policies and procedures. Must continually work to promote the orderliness and cleanliness of their work area in support of companywide product stewardship standards.
  • Be trained and certified in HACCP for Lead Practitioner within the plant.
  • Be knowledgeable concerning SQF prerequisites to include SQF, HACCP, GMP, Food Defense, etc.
  • Is responsible for contacting the third -party certification body with a list of dates and justification of any blackout dates for the unannounced audit. (Submission must be 1 month prior to the sixty-day re-certification window).
  • Establishes and maintains methods/criteria for monitoring, sampling, inspection, testing, and analyzing raw materials, in-process materials, and finished goods.
  • This position has full responsibility for the development and maintenance of SQF-related documents and records.
  • Shares an obligation to protect and strengthen Graphic Packaging International’s good reputation in our relationships with customers, employees, suppliers, competitors, investors, and governmental agencies, and to act consistently with our core values: Integrity, Respect, Accountability, Relationships, and Teamwork
  • Other duties as assigned



  • Manufacturing experience required
  • Minimum of 2-4 years' experience within the Quality function
  • Six Sigma Black Belt or attain certification as part of selection for this position is preferred
  • Participates in Six Sigma projects as necessary
  • Demonstrated ability to prioritize, plan, track, execute and document multiple projects simultaneously.
  • Demonstrated ability to conceptualize, develop, implement and document systems for maintenance and control of products and processes
  • Demonstrated proficiency in Microsoft Office or similar word processing, MINITAB, SHAREPOINT, spreadsheet and communications software
  • The incumbent will be exposed to the shop floor environment on a daily basis but, the majority of work is done in an office environment
  • The incumbent must demonstrate good verbal and written communication skills
  • The incumbent must exhibit ability and a desire to make reasoned decisions on actions to be taken, based upon his/her knowledge and experience, with less than complete information on the current situation
  • The incumbent must take a strong position on well-reasoned convictions, be uncompromising in the quest for quality of output whether it is a product, a service or an activity and above all act at all times in accordance with high principles, ethics and a sense of purpose
  • The incumbent must be action oriented and rise to meet challenges quickly, sometimes with a minimum of planning
  • Leadership skills – ability to motivate people to perform at high levels
  • To perform this job successfully, an individual must have excellent attendance, be able to work independently and be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions



  • Minimum 2-year degree with 3-5 years of work experience in progressively more responsible positions



  • LANGUAGE SKILLS - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization. Bilingual in English/Spanish is a plus.
  • MATHEMATICAL SKILLS - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • REASONING ABILITY - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • COMPUTER/OFFICE EQUIPMENT SKILLS - SAP, MS Office and database programs; requires use of all general office equipment (e.g. fax, copier, telephone, etc.)
  • CERTIFICATES, LICENSES, REGISTRATIONS - Company issued Fork Truck Operator’s License; Company issued Clamp Truck Operator’s License

Required Skills


Required Experience

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful. If this sounds like something you would like to be a part of, we’d love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.

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