Title:  Dispute Management Analyst / Credit Analyst

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful. If this sounds like something you would like to be a part of, we’d love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference.

MISSION / SUMMARY:
The primary mission of the Dispute Management Analyst / Credit Analyst is ensuring that customer credit risk is properly evaluated and monitored to optimize working capital and profitability for a specific customer portfolio.  The position works with the Credit Team and business management leveraging customer credit information to promote Company revenue/earnings growth.  Responsibilities will focus on the evaluation/management of risk and monitoring customer payment performance.

JOB FUNCTIONS: Job functions include but are not limited to the following.

• Lead a coordinated collection effort with Sales & Customer Service to manage exposure for an assigned portfolio
• Work with the Credit Team and business management to complete & document account assessments/reviews within established guidelines
• Establish appropriate credit limits; managing credit holds & order releases as appropriate
• Maintain the integrity of Customer master data
• A systematic review of the account base assigned to determine reasons for non/slow payment
• Profile customers to ensure our billing process is consistent with their payment process
• Make Customer calls to proactively assist in paying invoices as necessary
• Escalate potential customer issues in a timely manner
• Periodic reporting for payment discrepancies to facilitate resolution and accounting treatment
• Periodic reporting to the business management of key performance indicators, trends & underlying causes

Required Skills

Position Requirements:

• Bachelor’s degree from an accredited college or university. Advanced degree in Finance or Accounting preferred.   
• 2-5 yrs industry experience with credit analysis exposure required.  Similar financial analysis experience considered
• Demonstrated customer focus with an understanding of collections, customer disputes, business risk & working capital management
• Experience in coordinating with multiple departments to achieve business objectives
• Advanced proficiency in MS Office, intermediate proficient in Microsoft Excel to advance 
• Must be creative, resourceful, organized & able to work well independently & as part of a team
• Superior written & verbal communication skills
• Work involves confidential & sensitive information
• Discretion is essential
• Preferred, achievement or pursuit of relevant professional certifications such as CPA, CMA, etc.
• Preferred, experience/exposure to SAP FSCM, TM1, Hyperion, BI / BW or similar reporting tools
• Preferred, manufacturing sector experience

Required Experience

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful. If this sounds like something you would like to be a part of, we’d love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.