Title:  Continuous Improvement Manager

Requisition ID:  676

Middletown, OH, US, 45042

Department:  Planning & Scheduling
Travel:  Up to 25%

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we’d love to hear from you.

A World of Difference. Made Possible.


The CI Manager is responsible for managing all aspects of the quality system including training and developing the quality technicians and supervisors. This position will manage the standard operating procedures along with the customer complaint system. This position incumbent will work closely with operations, engineering and customers to improve methods and procedures for inspecting, testing, and delivering quality products.


  • Manage/improve quality
  • Manage Warehouse, Customer Service, and Production Scheduling
  • Using established concepts streamline and implement quality control programs, strategies and processes to endure products meet internal and external standards.
  • Track quality metrics for each product, using charts, statistical data and reports.
  • Meet or exceed standards for environment, safety, working conditions and cleanliness
  • Build and maintain customer relations from the concept of job throughout project
  • Develop and implement a comprehensive plan to develop employees
  • Identify areas for training and development
  • Address talent deficiencies or replace with appropriate skill levels
  • Work effectively through technicians to achieve results.
  • Act as point of contact for assigned customer



  • Bachelor’s degree in Quality related field and a minimum of 5 years- experience managing quality systems preferably in the folding carton industry.
  • Demonstrated ability to train and develop technicians and other supervisors
  • Proficient in the use of Microsoft Word, Excel, Outlook, and PowerPoint
  • Demonstrated success is using Lean and Six Sigma to make process improvements
  • Previous experience in customer service/graphics coordination preferred
  • Six Sigma black belt preferred




  • General schedule is 8 am - 5 pm - Monday - Friday during normal business hours. Employee must be willing to work alternate schedules that may include early mornings, nights, and/or weekends and be punctual while doing so.
  • Frequent overnight travel to include flying, driving, riding or by rail.








  • Sitting or standing for extended periods of time.
  • Awkward movements while working on equipment.
  • Lifting up to 20 lbs.
  • Reading computer screen or other electronic devices.

Nearest Major Market: Cincinnati