Title:  Quality Supervisor

Requisition ID:  2018

New Albany, IN, US, 47150

Department:  Quality
Travel:  No Travel Required

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.


With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.


If this sounds like something you would like to be a part of, we’d love to hear from you.

A World of Difference. Made Possible.


Key Responsibilities:

  1. Supervise Quality Control Team: Manage and lead a team of quality control technicians to ensure efficient and effective quality control processes.
  2. Process Monitoring: Implement and monitor quality control procedures to ensure compliance with industry standards and customer specifications.
  3. Product Inspections: Conduct regular inspections of raw materials, in-process materials, and finished products to verify conformity to quality standards.
  4. Data Analysis: Collect and analyze data related to quality control to identify trends, areas for improvement, and opportunities to enhance product quality.
  5. Training and Development: Provide training to production staff on quality control procedures, standards, and best practices.
  6. Quality Documentation: Maintain accurate and up-to-date quality documentation, including quality manuals, inspection records, and corrective action reports.
  7. Collaboration: Work closely with production, engineering, and other departments to address quality issues, implement corrective actions, and improve overall product quality.
  8. Continuous Improvement: Drive continuous improvement initiatives to enhance quality control processes and increase overall operational efficiency.

Plant Specific Responsibilities:

  1. Customer Complaint(s)
    • Complaint Tracking (KPI’s)
    • Complaint Disposition, to include RCCA and customer feedback, supplier corrective action requests (SCAR)
    • Customer visits as needed
  2. Rework Management and Disposition
  3. Critical to Quality Spec Management for each Department (GoCanvas)
    • Examples:
      • Sheeting – Caliper, Type, Sheet Size, etc.
      • Printing – Print Quality, Color, Registration, etc.
      • Bobst/Inlines – Scorebend, Cut Quality
      • Palletizing – Material Verification, Pallet Integrity, etc.
    • Manage/Update GoCanvas as Necessary
      • Review/Monitor Operator Communication/Feedback via App
  4. Quality Management System (QMS) Integration
    • Drive to implement QMS initiatives
    • Quality Procedure Management
  5. Manage Quarantine Status for Rejected Rolls
    • File Claims as Necessary
  6. Internal Plant IT contact:
    • Point of contact for corporate IT initiatives that require plant resource
    • Point of contact for for internal team members that have reached out to Support Center and receive direction to contact local IT support.

Experience in leading operations and/or maintenance of a quality management system, including:

  • Expertise in typical quality standards
  • Track record of improving processes and goal achievement
  • Internal auditing development and maintenance
  • Preferred ISO 9001 / TS 16949 implementation experience  

Key Competencies:

  • Excellent Leadership  Skills
  • Decision Quality
  • Organizational Agility
  • Customer Focus
  • Dealing with Ambiguity
  • Command Skills
  • Functional/Technical Skills
  • Build Effective Teams
  • Motivating Others
  • Presentation Skills
  • Problem Solving
  • Drive for Results
  • Total Work Systems
  • Proficient with Minitab, MS Office Suite, and Visio.
  • ERP System aptitude
  • Statistical aptitude
  • Proven capability to analyze data and process capability using statistical tools, and process tools (FMEA, X-Y Matrix, etc.)


Salary Min:   $63 175,00

Salary Mid:   $84 265,00

Salary Max:  $105 355,00


Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.

Nearest Major Market: Louisville