Title:  Customer Service Representative/Account Management

Requisition ID:  21917-159

Phoenixville, PA, US, 19460

Category:  Customer Service and Sales Support
Travel:  No Travel Required

As a result of significant growth within our organization we have an exciting opportunity available on our Customer Service team located in our Valley Forge, PA facility. We are seeking a driven, agile, passionate Customer Advocate.  This is an on-site position, typically Monday - Friday.

The Customer Advocate will work closely with an assigned set of accounts to provide overall account management. The ability to impact and grow with a global organization makes this an exciting and impactful opportunity. You will find a fast-paced environment focused on delivering world class customer service. This is an excellent opportunity to contribute to the success of our organization.

We offer a robust benefit package including tuition reimbursement and matching 401K with no vesting period.

At Graphic Packaging International (GPI) our employees are the cornerstone of our success. We place great emphasis on exceeding customer expectations, delivering results, community involvement and environmental sustainability. The right candidate should value corporate citizenship as well as focusing on achieving gold level customer service.

At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child’s cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we’d love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference.

Graphic Packaging International is a leader in the food and beverage packaging industry with over $4 Billion in annual sales. The ideal candidate will be part of a team that will support the Americas Division and have responsibility for the day-to-day management for all aspects for an assigned account or accounts. Problem-solving, long-term relationship development, and responsiveness are keys to success in this role. The Advocate will interact with multiple business units to drive results by executing order fulfillment processes to exceed customer expectations and align with GPI business, financial and operational objectives.

Position Responsibilities

  • Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment
  • Order and inventory management based on forecast and other modeling
  • Manage on time and in full shipments
  • Project management for our external customers (developing new business with existing customers)
  • Achieve all goals associated with cash flow for GPI as associated for their account
  • Goals include accounts receivables and working capital management
  • Participate in Lean Sigma projects and deploy continuous improvement initiatives
  • Develop strong relationships with internal and external customer contacts
  • Liaison between GPI and our customer on all aspects of account management 
  • All other duties as assigned


This Job Description is not intended to be all-inclusive. The employee will also perform other reasonably related business duties, as assigned by immediate manager and other management personnel.


Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster.


Required Skills

Solid understanding of customer account management

General understanding and experience with ERP business application, (SAP preferred)

High degree of organization and attention to detail

Successful time management and prioritization skills

Effective written and oral communication

Microsoft Office Skills

Required Experience

2-5 years’ work experience or proven track record for success

Four-year degree in applicable field of study or compensatory work experience is required

Nearest Major Market: Philadelphia

Job Segment: Lean Six Sigma, Fulfillment, Account Manager, Sales Rep, Customer Service Representative, Management, Operations, Sales, Customer Service