Share this Job

Title:  Continuous Improvement Assistant (1st Shift)

Requisition ID:  19706-159

Pineville, NC, US, 28134

Category:  Quality and Continuous Improvement
Travel:  No Travel Required


Direct the Quality and Continuous Improvement Process for the GPI facility. This involves the development, implementation, and preservation of the validity of the Quality System, the proper allocation of available capital to equipment and processes which move the business forward, and the identification of personnel training requirements relative to new equipment and processes.  The major objective is to improve the people and processes to remove cost from the system and to improve our product quality so that we are more competitive in the marketplace and our business grows.

 Primary Responsibilities are, but are not limited to the following:

  • Provide hands-on quality assurance support with a focus on commitment to quality and continual improvement of GPI QMS
  • Open and process customer/supplier claims including maintaining the complaints database records and documentation
  • Review customer claim status and product disposition, performing RCCA and problem-solving investigations using Lean tools and principals
  • Manage customer and supplier notification and communications
  • Assist with SQF daily/weekly/monthly monitoring and audits
  • Populate COA, certification certificates, and letters
  • Complete supplier and customer surveys, documentation requests, and audits
  • Conduct Mix Prevention/SQF and HACCP Training annually
  • Update VOC and quality communication boards
  • Perform housekeeping, safety, and SQF internal audits
  • Check the workflow of sorting to ensure that the goals for the day are being met
  • Competency and awareness of SQF, HACCP, and cGMP standards
  • Records test data, applying statistical process control procedures
  • Audit processes and critical control point standards on the production floor
  • Monitor quality in process on respective shift, including quality hold and corrective actions
  • Communicate with supervisors and management of chronic failure to comply with procedures through email and meetings
  • Create customer invoices and manually enter credits after approvals
  • Maintain and monitor CID control documents
  • Complete end-of-shift emails reviewing all major issues that occurred on shift with applicable data
  • Identify and quarantine defective finished goods in the quality hold area and perform disposition
  • Support production in identifying and quarantining all suspect supplier material in inventory
  • Responsible for maintaining production areas, QA lab/hold office up to GMP, SQF, and HCCP standards
  • Ongoing documentation review of all forms and documents for GMP assuring control of documents and records
  • Champion for continuous improvement during the shift; attending stand-downs, conducting CA training, and coaching


To perform this job successfully, an individual must have excellent attendance, be able to work independently, and be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of an organization.                    


Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


  • High school diploma or general education degree (GED)
  • 1-2 years of manufacturing experience preferred
  • 1-2 years of quality inspector experience
  • Advanced skills in MS Excel and MS Word
  • Superior time management, verbal and written communication, and organizational skills
  • Advanced PC skills



Employees are required to work an 8-hour (M-F) schedule including weekends PRN.

Occasional overtime is required to include 12 hour-shifts.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms.  The employee is frequently required to talk or hear and occasionally required to walk. 

The employee is frequently required to lift or carry 10 to 25 pounds and occasionally required to lift or carry 26 to 50 pounds.  Specific vision abilities required by this job include color, close vision, and distance vision.

Must be able to perform data entry and testing functions as well as manual testing of cartons and paperboard.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works near moving mechanical parts.  The employee is occasionally exposed to vibration.

      The noise level in the work environment is usually loud.

Personal Protective Equipment (hearing protection, safety glasses, and safety shoes is required.  Other PPE may be required for specific tasks,

Required Experience

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful. If this sounds like something you would like to be a part of, we’d love to hear from you. Learn more about us at

Inspired Packaging. A World of Difference.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.

Nearest Major Market: Charlotte

Job Segment: Quality Assurance, Facilities, Database, Data Entry, Technology, Operations, Administrative