Title:  Analyst, IT

Requisition ID:  21017-159

Portland, OR, US, 97217

Category:  Information Technology
Travel:  No Travel Required



The Graphic Packaging International Portland plant is an international supplier of flexible food packaging structures. The plant core processes are continuous web including multi-color flexo-printing, extrusion coating, and water-based coatings. Finished products are in roll form and to support this we have a department of finishing equipment dedicated to convert large internal rolls to final customer specifications.

The IT Systems Technician is responsible for production environment end user support for on-premises and surrounding areas. Provides a variety of computer hardware and software services to end users for the operation and use of computer hardware and software and related peripherals.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.



  • Administration of Microsoft Office 365 including SharePoint Online, Exchange Online, and One Drive for Business
  • Maintain OS / Application patch levels on production client Windows and Mac end points
  • Installs, sets up or relocates, configures, troubleshoots, and supports PC/server hardware and software for users
  • Installs, sets up or relocates, configures, troubleshoots, and supports network devices, such as: PC’s, Printers, Timeclocks
  • Performance monitoring and troubleshooting for production services and end points
  • Assist with troubleshooting in resolving IT issues for users
  • Troubleshooting for room systems, including microphones, and cameras
  • Assist with supporting Network infrastructures
  • Assist supporting WorkBrain clocks, IP Phones and Mobile Devices
  • Assist supporting Access Control, Security Camera, and Digital Signage end points
  • Assist with Backup and Replication technologies
  • Work with Corporate IT to resolve problems
  • Provide after hours and weekend support for production systems as needed
  • Assist with IT audits as necessary
  • Maintains IT hardware inventory and reconciles IT budget with Finance



  • High school degree or equivalent; Bachelor's degree in computer science, information systems or related field preferred
  • Previous experience as a help desk technician, computer technician, or IT support person
  • Experience supporting connectivity, AV, personal computers, and laptops
  • General computer network operating systems and architecture
  • Experience supporting VOIP telephony systems
  • Must be self-motivated to stay on top of current technologies and solve problems across many different areas of IT
  • Good knowledge of products and tools for all aspects of system management, including backup, network/system monitoring, scripting, automation, and security; especially performance monitoring and identification of bottlenecks
  • Experience with deploying desktop images to the enterprise
  • Working knowledge of and hands-on working experience with network configurations, services, routing and related protocols (TCP/IP, SMTP, HTTP, FTP, DNS, DHCP etc...)

Required Experience

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful. If this sounds like something you would like to be a part of, we’d love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.

Nearest Major Market: Portland Oregon

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