Share this Job

Title:  Quality/Continuous Improvement Manager

Requisition ID:  20394-159

Solon, OH, US, 44139

Category:  Quality and Continuous Improvement
Travel:  No Travel Required

The QA Manager is responsible for managing all aspects of the quality system including training and developing the quality technicians and lead. This position will manage the standard operating procedures along with the customer complaint system. This position will work closely with operations, maintenance, and customers to improve methods and procedures for inspecting, testing, and delivering quality products..


  • Use established concepts to streamline and implement quality control programs, strategies, and processes to endure products meet internal and external standards.
  • Implement methods to inspect, test and evaluate products and production equipment.
  • Tracks and reports out quality metrics for each product, using charts, statistical data, and reports.
  • Communicates quality standards and parameters to QA team, production, and other employees.
  • Develop and implement a comprehensive plan to develop employees
  • Work effectively through technicians to achieve results.
  • Act as point of contact for customers for quality.
  • Meet or exceed standards for environment, safety, working conditions and cleanliness.
  • Other duties as assigned.



  • Previous folding carton experience preferred
  • Demonstrated ability to train and develop technicians and other supervisors
  • Proficient in the use of Microsoft Word, Excel, Outlook, and PowerPoint
  • Demonstrated success is using Lean and Six Sigma to make process improvements

    Desired Qualifications

    • Previous experience in customer service/graphics coordination preferred
    • Six Sigma black belt preferred
    • Ability to interact effectively and positively with all levels of Company personnel


    Required Experience

    At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful. If this sounds like something you would like to be a part of, we’d love to hear from you. Learn more about us at

    Inspired Packaging. A World of Difference.

    Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.

    Nearest Major Market: Cleveland

    Job Segment: Six Sigma Black Belt, Six Sigma, Lean Six Sigma, Quality Assurance, Manager, Management, Technology