Title:  Customer Advocate

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we’d love to hear from you.

A World of Difference. Made Possible.

Salary: To be determined according to the salary range for this position

Job description

• Collaborate in the opening of the customer account: credit evaluation, etc.;
• Create the customer and items in Globetek;
• Enter orders into the system using the parameters defined by the procedures in place (e.g., instructions).
  • Completing transactions in Globetek including, but not limited to:
    • Quotes requests;
    • Transcription of proposals;
    • Graphic requests;
    • Managing the different versions;
    • Managing inventory/release, inventory reporting or other customer-related reports;
    • Billing inventories ("bill and hold");
    • Completing SharePoint (i.e. NBO) and orders management tools to meet customer needs.
• Communicate with customers, sales, and production to ensure quick follow-up of order status, etc.
• Be the interface, the coordinator, with internal collaborators such as production, other factories or other departments to ensure that the requirements required to process the order are met and any other necessary follow-up including:
  • Validation of exact pricing of orders and shipments;
  • Internal follow-up if quality issues and lack of inventory or merchandise returns, etc.)
  • Act as a backup for another customer service member and sales team on vacation;
  • Provide inventory reports to customers on order status and inventory;
  • Manage the project for our clients (develops new business with existing or new clients);
• Shares an obligation to protect and enhance Graphic Packaging International's good reputation in its dealings with customers, employees, suppliers, competitors, investors and government agencies, and to act in accordance with our core values: integrity, respect, accountability, relationships and teamwork.
• Acting in accordance with our core values: integrity, respect, accountability, relationships and teamwork
• Any other related tasks.

Qualities and skills sought

• College diploma in administration or any other training or experience deemed equivalent;
• At least 2-3 years of relevant experience in a similar position;
• Excellent knowledge of Suite Microsoft Office;
• Fluency in spoken and written French (5/5);
• Fluency in spoken and written English (4/5): Exchanges with the rest of Canada and the U.S. head office in the customer service sector and with English-speaking customers;
• Effective communication;
• Professionalism and customer oriented,
• Emotional intelligence and good stress management;
• Sense of organization, priorities and detail;
• Action and solution-oriented;
• Team-oriented
• Great autonomy and intellectual agility.

Why you should join our team?

• Group insurance 
• Group RRSP
• Referral bonus
• Employee Assistance Program

Graphic Packaging is an equal opportunity employer and abides by all applicable federal, state provincial and local laws with respect to the recruitment and hiring process.  We are committed to an inclusive, barrier-free recruitment and hiring process free from discrimination or harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.