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Title:  Customer Service Advocate

Requisition ID:  18744-159
Location: 

St. Paul, MN, US, 55107

Category:  Administrative Support
Travel:  No Travel Required

Our growing manufacturing business is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. 

 

Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns 

Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller 

Update customer information in the customer service database during and after each call 

Work with the management team to stay updated on product knowledge and be informed of any changes in company policies 

Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers 

 

Requirements 

Must be 18 years of age or older 

High school diploma/GED required (Associate degree in a business-related field preferred) 

Ability to remain professional and courteous with customers at all times 

Microsoft, Excel Spreadsheets, Outlook, Power point 

Excellent verbal and written communication skills 

 

This Job Description is not intended to be all-inclusive. The employee will also perform other reasonably related business duties, as assigned by immediate manager and other management personnel. 

Required Skills: 

High school diploma/GED required (Associate degree in a business-related field preferred) 

Ability to remain professional and courteous with customers at all times 

Microsoft, Excel Spreadsheets, Outlook, Power point 

Excellent verbal and written communication skills 

 #LI-NS1


Required Experience






At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful. If this sounds like something you would like to be a part of, we’d love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference.


Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.


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