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Title:  Business Systems Analyst I

Requisition ID:  19218-159

Texarkana, TX, US, 75572

Category:  Information Technology
Travel:  No Travel Required

Mission Summary:

Provide business analysis, and support for existing and new systems for the Information Technology Department.  This includes ensuring the support of end users, mill specific systems, applications and process IT. Maintains stability, integrity, and efficient operation of manufacturing technologies that support the mills such as PI, Proficy, ERP, Data historian, Process Technology and various mill systems.  Serve as site liaison between Mills, Corporate IT, vendors and other Corporate Business Units.  This role may expand into other projects and support as necessary.


JOB FUNCTIONS: (Job functions include, but are not limited to the following)


  • IT Business Analysis/Project/Systems Support
  • Provide Mill Systems and Applications support
  • Project Coordination and support
  • Software and Hardware installs/upgrades
  • Support and monitoring of System Interfaces
  • Production and Shop floor systems support
  • Work with ERP, Infrastructure, NTT and IT teams as needed
  • Support full life cycle of local IT Equipment. This includes pc’s, laptops, tablets, shop floor, RF terminals, phones, network and security devices etc. per GPI standards
  • Work with incoming tickets to resolve application and system issues
  • Accurately document instances of system failure, repair, installation, and removal
  • Apply, test fixes and perform post-resolution follow-ups to ensure problems have been resolved
  • Assist in logging, reporting, and statistically monitoring system performance
  • Effectively work between departments to solve problems
  • Adhere to change control, security per policy and audit requirements
  • Maintain appropriate documentation for processes and systems
  • Production & Label Printers (Installation, troubleshoot, configuration)
  • Inventory and device support
  • Assist with vendor warranty and break/fix work
  • Assist in desktop/server/LAN procurement process
  • On call support as required
  • Provide steady state support for local IT Process, Systems and Engineering projects
  • Mill Systems Support per GPI standards (hardware, software, backup, recovery, configuration)
  • Process Technology Support as required


GENERAL DUTIES: (General duties include, but are not limited to the following)


  • Application, Systems and Process Technology Support for GPI Mills
  • Systems and Application Testing
  • Assist with Test Plans, cases and documentation
  • System Design & Reporting
  • Assist in local projects to upgrade current mill IT systems and implement new technologies
  • Organize business requirements for application changes and new requests.
  • Participation in periodic business and vendor meetings.
  • Establish and maintain regular written and in-person communications with executives, department heads, and end users regarding pertinent IT activities.
  • Support all Process Improvement Initiatives
  • Ensure that all related policies and processes are followed.
  • Coordinate with Division teams
  • On call support as required.
  • Escalates any issues that can’t be resolved
  • Periodic travel – less than 25%
  • Performs other duties as assigned

Required Skills

SPECIFIC SKILLS: (General duties include, but are not limited to the following)

  • Experience in IT related support roles (Manufacturing preferred)
  • Analytical and System Design Skills.
  • Project Coordination Skills
  • Knowledge of Microsoft related products
  • Windows server, SQL and IIS
  • Virtualization Technology including VMware
  • Knowledge of Active Directory, Group Policy and Windows administration
  • Experience with IT systems and infrastructure
  • Significant knowledge of desktop, laptop and server administration
  • System/Project Deployment, configuration, documentation and training
  • Good interpersonal, communication, and organizational skills.
  • Strong work ethic and commitment to getting the job done.
  • Experience in gathering requirements and problem management sessions
  • Ability to operate effectively either independently or in teams, making progress on tasks while dealing with potential process and project ambiguity
  • Personal organization skills including the ability to multi-task and prioritize job requirements
  • Ability to multi-task and prioritize job requirements
  • Ability to meet deadlines
  • Oral and written communication skills, including the ability to address both technical and non-technical audiences



  • Ethics and Values
  • Customer Focus
  • Organizing
  • Organizational Agility
  • Learning on the Fly
  • Priority Setting
  • Functional/Technical Skills


  • 4-year college degree in general or IT-Related field preferred. Equivalent work experience considered.
  • Manufacturing or Paper Mill Experience preferred.

Required Experience

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful. If this sounds like something you would like to be a part of, we’d love to hear from you. Learn more about us at

Inspired Packaging. A World of Difference.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.

Nearest Major Market: Texarkana

Job Segment: Testing, Systems Analyst, System Administrator, Business Analyst, ERP, Technology