Share this Job

Title:  Customer Advocate II

Requisition ID:  17996-159
Location: 

Vancouver, WA, US, 98683

Category:  Customer Service and Sales Support
Travel:  No Travel Required

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.

 

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful. If this sounds like something you would like to be a part of, we’d love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference. 

 

Customer Advocate

 

MISSION / SUMMARY:

 

The Customer Advocate will work closely with an assigned set of accounts to provide overall account management. The ability to impact and grow with a global organization makes this an exciting and impactful opportunity. You will find a fast-paced environment focused on delivering world class customer service. This is an excellent opportunity to contribute to the success of our organization.

 

JOB FUNCTIONS: Job functions include, but are not limited to the following.

 

  • Manages sales projects including the creation of orders and ensuring the adherence to new business checklists.
  • Coordinates CAD request, graphics management, press checks, and shipping releases.
  • Manages quality issues and supports account development and growth.
  • Reports on monthly sales and board forecasting.
  • Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment
  • Order and inventory management based on forecast and other modeling
  • Manage on time and in full shipments
  • Project management for our external customers (developing new business with existing customers)
  • Achieve all goals associated with cash flow for GPI as associated for their account
  • Goals include accounts receivables and working capital management
  • Participate in Lean Sigma projects and deploy continuous improvement initiatives
  • Develop strong relationships with internal and external customer contacts
  • Liaison between GPI and our customer on all aspects of account management
  • Shares an obligation to protect and strengthen Graphic Packaging International’s good reputation in our relationships with customers, employees, suppliers, competitors, investors, and governmental agencies, and to act consistently with our core values: Integrity, Respect, Accountability, Relationships, and Teamwork
  • Other duties as assigned

 

BACKGROUND / EXPERIENCE / EDUCATION:

 

  • College degree or equivalent business experience required
  • Prior successful customer service experience, along with a proven track record of accomplishment in working in an environment servicing internal and external customers
  • Basic knowledge of a global supply chain (demand planning, supply planning, warehouse and transportation, manufacturing)
  • To perform this job successfully, an individual must have excellent attendance, be able to work independently and within a team environment.
  • Must have strong written and verbal communication skills.
  • Must be capable of creating and working within spreadsheets.

 

SKILLS:

  • Excellent communication, analytical and problem-solving skills
  • Must be able to multi-task, prioritize effectively, and show strong time management skills in a fast-paced business environment
  • SAP and/or QAD experience is preferred
  • Proficiency in Microsoft Office and solid Excel skills a plus

 

SCHEDULE DEMANDS:

 

  • General schedule is an M-F assignment. Employee must be willing to work alternate schedules occasionally; that may include early mornings, nights, and/or weekends and be punctual while doing so.

 

PHYSICAL DEMANDS:

  • Sitting or standing for extended periods up to 8 -hours.
  • Occasional Lifting up to 20 lbs.
  • Wear PPE when required:  Safety shoes, safety glasses, hearing protection etc.
  • Reading computer screen or other electronic devices.
  • Use of various office equipment.

 

KEY COMPETENCIES:

  • Integrity & Trust
  • Action Oriented
  • Customer Focus
  • Planning
  • Priority Setting
  • Drive for Results
  • Timely Decision Making
  • Problem Solving
  • Functional/Technical Skills and Knowledge

 

GRAPHIC PACKAGING INTERNATIONAL, LLC is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, sex, age, religion, national origin, sexual orientation, citizenship, handicap, or disability, marital status, veteran status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster


Nearest Major Market: Portland Oregon
Nearest Secondary Market: Tacoma

Job Segment: Lean Six Sigma, Supply Chain, Supply Planner, Demand Planner, Fulfillment, Management, Operations