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Title:  Customer Advocate

Requisition ID:  11190-159

Vancouver, WA, US, 98683

Category:  Customer Service and Sales Support
Travel:  No Travel Required
Pay Grade:  93

Summary The Customer Advocate’s (CA) primary responsibility is providing “exceptional” customer service to our strategic account base. This will be accomplished by managing

projects, collecting & distributing information, communicating with the customer and the plant,

and proactively looking for ways to increase the value that we bring to our customers. The

position will also be responsible for all aspects of managing “house” accounts. The position will

handle all existing customer issues except major projects that require the sales rep’s direct

involvement. The CA will ideally begin transitioning into the role on the first couple

of orders and eventually be the contact for most of the customer’s needs.


Essential Duties and Responsibilities:

  • Sales order and job folder creation
  • Job creation & job flow checklist
  • CAD request – Layout
  • New business checklist & meeting
  • Combo orders and generate accurate specs
  • Graphics management
  • Press checks
  • Shipping releases
  • Customer interface
  • Monthly sales forecast
  • Board forecasting
  • Handling quality issues and NCR’s
  • Account development and growth
  • RFQ’s for existing accounts
  • Ability to work 8 hours/day plus overtime as required



Required Skills:


  • Solid understanding of customer account management
  • General understanding and experience with ERP business application, (SAP preferred)
  • High degree of organization and attention to detail
  • Successful time management and prioritization skills
  • Effective written and oral communication
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Microsoft Office Skills



Education and/or Experience

Two year college or university program certificate; or two to four years related experience and/or

training; or equivalent combination of education and experience.

Required Experience

At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child's cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we'd love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster.

Nearest Major Market: Portland Oregon
Nearest Secondary Market: Tacoma

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