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Title:  Operations Support Coordinator

Requisition ID:  16840-159

West Monroe, LA, US, 71294

Category:  Administrative Support
Travel:  No Travel Required


An AP/Operations Support Coordinator’s primary responsibility is to complete tactical and strategic processes associated with servicing GPI vendor accounts. This person will have responsibility for the day-to-day management of all customer service aspects for a GPI vendor account which can include but is not limited to incoming invoice & payment questions, onboarding suppliers to the self-service web portal and facilitating eInvoicing discussions between the vendor & 3rd party eInvoicing team. They understand and coordinate with Accounts Payable, Treasury, and the Supply Chain teams and exceed vendor & internal customer expectations as they execute their role in the overall procure to pay process. They align the process with GPI business, financial, and operational objectives to successfully achieve planned targets.

The position requires extensive knowledge of the Procure to Pay process and systems such as Taulia, ReadSoft, SAP, and any future systems and how these functions impact the business. They understand and align business operations and Accounting as he/she executes their role to exceed customer expectations and align with GPI business, cultural, financial, and operational objectives.

JOB FUNCTIONS: Job functions include, but are not limited to the following.

  • Provide accurate and continual communications to internal and external customers on the Accounts Payable aspect of the procure to pay process.
  • Demonstrate leadership on team/projects and able to train others on customer service functions.
  • Find achievable solutions to improve processes based on understanding how all systems and transactions interconnect. Develop strong relationships with internal and external customer contacts.
  • Maintain alignment with our Treasury & Supply Chain organization with the procure to pay cycle.
  • Demonstrate leadership on team/projects and able to train others on customer service functions.
  • Other duties as assigned.


  • General schedule is an 8-hour M-F assignment, however, employee must be willing to work alternate schedules occasionally; that may include early mornings, nights, and/or weekends and be punctual while doing so.
  • Occasional overnight travel to include flying, driving, riding, or by rail.



  • Sitting or standing for extended periods of time up to 8-hours.
  • Occasional Lifting up to 20 lbs.
  • Reading computer screen or other electronic devices.
  • Use of various office hand and electrical tools or equipment.



  • Integrity & Trust
  • Action Oriented
  • Peer Relationships
  • Priority Setting
  • Problem Solving
  • Intellectual Horsepower





Required Skills


  • Proficient in Microsoft Outlook, Excel, and Word.
  • Knowledge of SAP & ReadSoft beneficial.
  • Ability to maintain confidentiality of sensitive information.
  • Excellent verbal and written communication skills.
  • Ability to multi-task daily.

Required Experience

At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child's cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we'd love to hear from you. Learn more about us at

Inspired Packaging. A World of Difference.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.

Nearest Major Market: Monroe

Job Segment: Accounts Payable, Supply Chain, Operations Manager, Supply, Finance, Operations