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Title:  Manager, Continuous Improvement

Requisition ID:  15456-159

Winston-Salem, NC, US, 27105

Category:  Quality and Continuous Improvement
Travel:  Negligible

The Manager, Continuous Improvement is responsible for managing all aspects of the quality system including training and developing the quality technicians and lead. This position will manage the standard operating procedures along with the customer complaint system. This position will work closely with operations, maintenance, and customers to improve methods and procedures for inspecting, testing, and delivering quality products. 

  • Use established concepts to streamline and implement quality control programs, strategies, and processes to endure products meet internal and external standards.
  • Implement methods to inspect, test and evaluate products and production equipment.
  • Tracks and reports out quality metrics for each product, using charts, statistical data, and reports.
  • Communicates quality standards and parameters to QA team, production, and other employees.
  • Develop and implement a comprehensive plan to develop employees
  • Work effectively through technicians to achieve results.
  • Act as point of contact for customers for quality.
  • Meet or exceed standards for environment, safety, working conditions and cleanliness.
  • Other duties as assigned.

Required Skills

  • Previous folding carton experience preferred
  • Demonstrated ability to train and develop technicians and other supervisors
  • Proficient in the use of Microsoft Word, Excel, Outlook, and PowerPoint
  • Demonstrated success is using Lean and Six Sigma to make process improvements 

Desired Qualifications

  • Previous experience in customer service/graphics coordination preferred
  • Six Sigma black belt preferred
  • Ability to interact effectively and positively with all levels of Company personnel

Required Experience


  • Bachelor’s degree, preferably in Quality related field,
  • Minimum of 5 years’ experience managing quality systems


 At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child's cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference. 

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful. 

If this sounds like something you would like to be a part of, we'd love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference. 


Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster

Nearest Major Market: Winston-Salem

Job Segment: Manager, Lean Six Sigma, Quality Assurance, Six Sigma, Six Sigma Black Belt, Management, Technology